Manager II, Account Management

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter , Facebook , LinkedIn , or Our Blog .

About This Opportunity

We are seeking a talented and driven individual to lead our Account Management team. In this role, you will enhance the efficiency and effectiveness of support for our corporate customers, typically HR and Finance staff who manage the administration and compliance of benefits programs for their employees. You will report to the Chief Customer Officer and work closely with the Account Managers who play a critical role in ensuring that the customer experience is exceptional across the full lifecycle of their engagement with InComm.

Responsibilities

• Create and deploy best practices for engagements involving the delivery of benefits packages that include HSA, FSA, commuter, or other similar products.
• Recruit, mentor, and manage the team of account managers and their allocation across all customers, considering geographical locations and work effort.
• Collaborate with Sales during pre-sales activities and renewals.
• Own the coordination of all onboarding activities, day-to-day support, and year-end processes. This includes liaison with brokers.
• Coordinate events related to open enrollments and educational initiatives.
• Be a trusted resource for customers on issues such as data integration, benefits plan designs, or account migrations / transfers.
• Participate in standups with Customer Support, Product and Engineering teams.
• Own the use of collaboration tools for account managers.
• Ensure the highest level of customer satisfaction via regular reporting and feedback surveys.
  
  

Qualifications

• Bachelor’s degree or equivalent
• 5+ years of experience of progressive growth in account management for benefits products noted above with a strong understanding of regulations and employer expectations.
• Experience of hands-on employer support across various sizes of customers.
• Knowledge of methods and best practices used for healthcare benefits card payments and account administration.
• Advanced knowledge of productivity software such as Microsoft Office, Slack or other collaboration tools. Ability to learn tools such as Zendesk and Salesforce.
• Experience of managing a remote team operating in multiple time zones.
• Excellent communication skill with extreme attention to detail to ensure accurate and professional communication with customers.
  
  

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier III