Manager II, Account Management
InComm Payments
United States
See who InComm Payments has hired for this role
Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter , Facebook , LinkedIn , or Our Blog .
About This Opportunity
We are seeking a talented and driven individual to lead our Account Management team. In this role, you will enhance the efficiency and effectiveness of support for our corporate customers, typically HR and Finance staff who manage the administration and compliance of benefits programs for their employees. You will report to the Chief Customer Officer and work closely with the Account Managers who play a critical role in ensuring that the customer experience is exceptional across the full lifecycle of their engagement with InComm.
Responsibilities
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter , Facebook , LinkedIn , or Our Blog .
About This Opportunity
We are seeking a talented and driven individual to lead our Account Management team. In this role, you will enhance the efficiency and effectiveness of support for our corporate customers, typically HR and Finance staff who manage the administration and compliance of benefits programs for their employees. You will report to the Chief Customer Officer and work closely with the Account Managers who play a critical role in ensuring that the customer experience is exceptional across the full lifecycle of their engagement with InComm.
Responsibilities
- Create and deploy best practices for engagements involving the delivery of benefits packages that include HSA, FSA, commuter, or other similar products.
- Recruit, mentor, and manage the team of account managers and their allocation across all customers, considering geographical locations and work effort.
- Collaborate with Sales during pre-sales activities and renewals.
- Own the coordination of all onboarding activities, day-to-day support, and year-end processes. This includes liaison with brokers.
- Coordinate events related to open enrollments and educational initiatives.
- Be a trusted resource for customers on issues such as data integration, benefits plan designs, or account migrations / transfers.
- Participate in standups with Customer Support, Product and Engineering teams.
- Own the use of collaboration tools for account managers.
- Ensure the highest level of customer satisfaction via regular reporting and feedback surveys.
- Bachelor’s degree or equivalent
- 5+ years of experience of progressive growth in account management for benefits products noted above with a strong understanding of regulations and employer expectations.
- Experience of hands-on employer support across various sizes of customers.
- Knowledge of methods and best practices used for healthcare benefits card payments and account administration.
- Advanced knowledge of productivity software such as Microsoft Office, Slack or other collaboration tools. Ability to learn tools such as Zendesk and Salesforce.
- Experience of managing a remote team operating in multiple time zones.
- Excellent communication skill with extreme attention to detail to ensure accurate and professional communication with customers.
- This position is eligible for the Employee Referral Bonus Program - Tier III
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Business Development and Sales -
Industries
IT Services and IT Consulting, Wireless Services, and Manufacturing
Referrals increase your chances of interviewing at InComm Payments by 2x
See who you knowGet notified about new Manager Account Management jobs in United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Market Development Manager - D.C./MD
Market Development Manager - D.C./MD
-
VP, Account Management
VP, Account Management
-
Client Relationship Manager - Remote - USA
Client Relationship Manager - Remote - USA
-
Branch Manager
Branch Manager
-
Director of Strategic Accounts
Director of Strategic Accounts
-
SaaS Sales Director or Account Executive, Hospitality
SaaS Sales Director or Account Executive, Hospitality
-
Sales Administrative Manager
Sales Administrative Manager
-
Executive Account Director, Business Development -(Biotech) - US, NJ/PA
Executive Account Director, Business Development -(Biotech) - US, NJ/PA
-
Director of Strategic Accounts
Director of Strategic Accounts
-
Regional Sales Manager - Minneapolis / St. Paul, MN
Regional Sales Manager - Minneapolis / St. Paul, MN
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub