Manager Enterprise Collections & Billing

General Summary

The Manager of Collections and Billing has responsibility for leading the enterprise-wide collection and billing processes for multi-million-dollar company, supporting a portfolio of US, Canadian and International customers. This role will lead a global team of 6 Campbell associates and oversight of offshore collection and billing teams and will have a direct impact on the Accounts Receivable component of corporate working capital goals.

Throughout this work, this position will develop strong relationships and work cross-functionally with Sales, Shared Services, Supply Chain, DSD Operations and divisional Finance teams, combined with building external relationships with third party service provider and our customers.

Primary Responsibilities

• 25% - Manage the accounts receivable processes, including billing, invoicing, and collections, to ensure timely and accurate payments from customers.
• 25% - Lead teams responsible for communicating with customers to resolve payment issues, support escalations to internal and external stakeholders and address any billing discrepancies or disputes.
• 15% - Collaborate with cross-functional teams, including credit, sales, customer service, and finance, to identify root causes of payment delays and implement process improvements.
• 10% - Monitor aging reports and prioritize collection efforts based on delinquency levels and customer payment history.
• 10% - Ensure compliance to revenue recognition policies and Sarbanes Oxley controls.
• 5% - Develop and implement collection strategies to minimize bad debt risk and reduce days sales outstanding (DSO) and Average Days to Pay.
• 5% - Lead and support projects and initiatives to drive efficiencies across the warehouse and DSD Order to Cash processes.
• 5% - Stay current on industry trends, regulatory changes and best practices in AR and Collection management to drive continuous improvements.

Qualifications

• Bachelor's degree in finance, accounting, or related field and Minimum of 5 years of experience in credit and collections management, preferably in the consumer-packaged goods (CPG) industry or a related field.
• OR High School degree and minimum of 10 years of experience in credit and collections management, preferably in the consumer-packaged goods (CPG) industry or a related field.
• Proven track record of success in reducing DSO, improving cash flow, and minimizing bad debt losses.
• Strong communication and negotiation skills, with the ability to build rapport and resolve conflicts with customers effectively.
• Proficiency in Microsoft Excel and Reporting tools for data analysis and reporting. Experience with SAP, EDI, Power BI, Envision a plus.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Leadership experience, including the ability to mentor and develop a team of collection professionals.

Working Conditions

• Normal office environment with minimal (10%) travel.
• Hybrid schedule: in-office three days, remote two days per week.

Compensation And Benefits

The target base salary range for this full-time, salaried position is between

$79,200-$117,300

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.