At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe, improving the lives of design and construction professionals everywhere. Our purpose is clear: Together, we’re building a better life for those who build our world.
The Manager of Customer Success Management (CSM) will provide support, guidance, and direction to the North American CSM team. In this role, the Manager views the CSMs reporting to them as their customers, ensuring they achieve desired business outcomes and success. The position involves fostering internal communication and alignment with departments such as Enterprise Sales, Customer Marketing, Product Management, and all Customer Success sub-departments. In addition, this role will serve as an advocate for Bluebeam’s direct customers, the CSM team, and a voice of the industry. Effective execution will lead to the sustained adoption of Bluebeam's solutions within customer organizations, as evidenced by renewals and increased utilization of Bluebeam's products and high-value service offerings.
What You’ll Do
Establishes OKRs (Objectives and Key Results) based on overarching CSM, CS, and Company OKRs
Establishes and maintains weekly 1:1 meetings with direct reports.
Meetings are meant to check progress on individual OKRs, discuss recent and upcoming activities, and provide guidance and coaching.
Researches and shares CS best practices with the team
Partners with CSM Director and Customer Marketing on initiatives to advance onboarding, customer experience, community, and advocacy.
Partners with CSM Director and N.A. Sales Leadership on Sales and CSM strategy
Facilitates onboarding of new CSM hires
Facilitates performance reviews of Direct, North America CSM teams
Periodically attends customer meetings with each CSM to assess the CSM’s performance
Point of escalation for CSM team as needed
About You
5 years in a customer-facing role as an Account Manager or Customer Success Manager
3 years in a people manager role
Strong people management skills with an empathetic, coaching approach.
Ability to build internal relationships to foster open communication and collaboration between teams.
Exceptional computer skills, including Microsoft Office Suite.
Excellent communication skills, written and verbal.
Experience and comfort speaking in front of groups of people up to 150 in person and through video conferencing technology.
Comfortable learning new technology.
Experience with CRM and or Customer Success Tools i.e. Salesforce, ChurnZero
Comfortable advising on best practices related to business processes and technology, especially to high-level technical employees and customers.
What We Offer
People-focused, entrepreneurial collaborative culture with the backing of a stable, global, corporate entity – Nemetschek.
Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
Opportunity for continuous professional development through things like LinkedIn Learning, conferences, and certification programs.
About Bluebeam
The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.
Come design and build your future with us.
Bluebeam is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best-in-class benefits, with 100% employee-covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.
Base salary range for this position is: $105,800 - $132,100 + eligible commissions
#Bluebeam
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
Referrals increase your chances of interviewing at Bluebeam by 2x