Manager, Continuous Improvement

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• You will lead a team of analysts who specialize in process improvement.
• The role works closely with airport leadership and the Skyview teams on providing inputs for airport standards.
• This job is a member of the Airport Operations & Delivery team within the Airport & Partner Planning and Analysis group.
  
  

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead a team of analysts who specialize in process improvement to increase operational reliability in the airports
• Oversees concurrent, diverse, and time-sensitive projects from inception to completion in various areas, including, but not limited to, airport ticket counters, bag rooms, gates, lounges and FIS
• Works collaboratively with cross-functional groups to create comprehensive strategies and solutions
• Works closely with all levels of airport personnel to explain models, provide support, evaluate changes, and achieve buy in to processes and practices
• Collaborates across many work groups to ensure all changes are sustainable
• Builds and recommends strategies to optimize staffing, layout, ground time, and misconnect efficiencies
• Understanding of lean six sigma methodology and drives continuous improvement thinking at American Airlines
• Ability to travel up to 40% of the time
  
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree / Master's Degree in industrial engineering or equivalent experience/training
• 5+ years work experience, preferably in industrial engineering, operations, or related airline field
• 2 years of experience formally or informally leading process improvement teams
• Experience working with and presenting to senior leadership
  
  

Preferred Qualifications- Education & Prior Job Experience

• Lean Six Sigma Black Belt Certification
• Ability to lead teams and influence decisions
• Experience developing future leaders
  
  

Skills, Licenses & Certifications

• Knowledge of Microsoft Office software, including Access, Excel, Word and PowerPoint
• Effective leadership skills with the ability to communicate expectations, motivate team members, provide feedback, delegate tasks, and promote career growth
• Strong leadership and organizational skills
• Excellent quantitative and analytical skills with an aptitude for problem solving
• Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail
• Ability to work independently with minimal supervision
• Ability to effectively communicate both verbally and written with all levels within the organization
  
  

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
  

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.