Manager - Communications (Remote)

Requirements

Description & Requirements

The Communications Manager is responsible for creating, implementing, and overseeing internal communications programs that effectively describe and promote the FedCiv BPS organization and its needs. This role involves the development of communication strategies, content creation, and ensuring consistency across all programs within this business unit.

Essential Duties and Responsibilities:

• Develop strategies to optimize overall monthly content for the editorial calendar.
• Oversight of social media analytics tool and manage periodic social media analytics report for the client.
• Develop and implement continuous proactive/reactive key crisis communications for the population.
• Serve as liaison to client counterparts for development of current and proposed deliverables and coordinate a project plan to ensure completion.
• Serve as liaison to third party vendors.
• Create training opportunities for social media team members to improve core competencies in social media analytics, new content creation (including Photoshop) and customer service.
• Develop department strategies for the Client’s social media community management using Facebook, Twitter, Google+, and other social media platforms to facilitate enrollment of individuals in healthcare and to increase visibility, influence, and image.
• Organize, and manage day-to-day online social media content, including copywriting, editing, and creating original graphics that meet channel goals and positively promote the growth of the Client’s social media brand.
• Manage social media team shifts to ensure adequate coverage during and outside of open enrollment.
• Create emergency schedule in the event unforeseen issues trigger increased volumes.
• Research, identify, and leverage current social media trends and topics related to health care, health insurance, health advocacy, and similar industries and implement them into the brand’s ongoing communications efforts.
• Strategy Development: Develop and implement communication strategies that align with the business unit’s goals and objectives.
• Internal Communications: Develop and manage internal communications strategies to ensure employees are informed and engaged.
• Content Creation: Oversee the creation of high-quality content, including, newsletters, presentations, and email communications.
• Culture Management: Ensure all communications align with Maximus’ core values and promotes a strong sense of culture.
• Analytics and Reporting: Monitor and analyze the performance of communication strategies and campaigns. Provide regular reports and insights to senior management.
• Collaboration: Work closely with other departments, such Recruitment, HR, Finance and Corporate Communications to ensure cohesive messaging.
  
  

Home Office Requirements:

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 MBPS download speeds/50 MBPS for shared internet connectivity
• Minimum 5 MBPS upload speeds
• Private and secure workspace
  
  

Minimum Requirements

• Bachelor's Degree.
• 5-7 years of related experience required.
• 3 years previous experience supervising/managing staff required.
• Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
• In some instances this manager may be responsible for a functional area and not have any subordinate employees.
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
• Acts as advisor to subordinate(s) to meet schedules and/or resolve problems.
• Develops and administers schedules, performance requirements; may have budget responsibilities.
• Frequently interacts with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
• Often must lead a cooperative effort among members of a project team.
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Provides guidance to subordinates within the latitude of established company policies.
• Recommends changes to policies and establishes procedures that affect immediate organization(s).
  
  

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.