Manager, Claims

Headquartered in New York City, located in the heart of Midtown Manhattan, our Loews Hotels & Co Home Office teams support our properties throughout the United States and Canada. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, sales, development, brand marketing, finance, human resources and information technology.

We offer hybrid schedule flexibility based out of our Home Office in New York City.

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 25 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

What We Offer:

• This is a bonus eligible position
• Competitive health & wellness benefits, 401(K) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Employee Hotel Rates, other discounts, perks and more
  
  

What We’re Looking For: As a vital member of our Risk Management team, the Manager, Claims reports directly to the Vice President, Risk Management, overseeing and navigating the complexities of claims management while ensuring compliance and asset protection for Loews Hotels & Co. With a knack for strategic collaboration, you’ll serve as a key liaison between our hotels and various stakeholders, including carriers, attorneys, brokers, and loss control contacts. You'll also conduct internal audits, collaborate on loss prevention strategies, provide consultation to our Orlando Risk Management Claims team, deliver regular claim status reports, organize casualty claim reviews, oversee investigations, evaluate settlements, and assist with managing litigation.

Who You Are:

• Strategic with a forward-thinking approach to claims management in order to develop effective strategies to mitigate risks, reduce losses, and ensure compliance.
• Analytical, possessing the ability to analyze data and trends related to claims loss history to identify patterns, assess risk, and make informed decisions.
• Dedicated to details ensuring accuracy in reviewing coverage, documentation, and any settlement negotiations.
• Collaborative with the ability to build and maintain positive relationships with various stakeholders.
  
  

What You’ll Do:

• Serve as Hotels point of contact and liaise with carrier, attorneys (in-house and external), broker and loss control contacts across all lines of insurance (property and casualty claims, cyber, EPLI, etc.).
• Analyze data and trending related to claims loss history and provide strategy and recommendations to the appropriate parties.
• Organize and facilitate semi-annual casualty claim reviews between the carrier, broker and property.
• Review and analyze complex coverage issues and preparation of coverage positions.
• Oversee sound investigations, subrogation possibilities, legal reviews and claim resolutions to ensure they are completed and in accordance with company policies and procedures.
• Evaluate reserve and settlement possibilities and provide recommendations to the property and VP of Risk Management.
• Serve as liaison for litigation management related to subrogation of general liability, property and automobile losses.
• Conduct periodic internal audits to assure compliance with policies and adequacy of reserve estimates as well as oversee external broker audits.
• Assist in development of methodologies to monitor effectiveness of loss control efforts.
• Collaborate with Hotels, Home Office Director of Security and VP, Engineering on Loss Prevention analysis and solutions.
• Participate in onsite hotel Risk Assessments and provide analysis and recommendations to key stakeholders at each property.
• Provide consultation to the Orlando Risk Management Claims team on claim matters.
• Provide claim status and issue monthly, quarterly (including VPO reports) and ad hoc loss reports.
• Receive, review and verify all incoming incident reports as well as conduct quarterly meetings with corporate security to ensure compliance.
• Attend mediations and trials as applicable.
• Attend all required training sessions and meetings.
• Perform other duties as assigned.
  
  

Your Experience Includes:

• High School Diploma or equivalent required; four-year college degree or equivalent preferred.
• 5-7 years prior claims experience in General Liability and Workers' Compensation, with particular emphasis on CA, NY, and TX, jurisdictions required.
• Prior knowledge of insurance policies and coverage types. Familiarity with legal processes related to claims management and familiarity for insurance placement.
• Strong analytical skills with the ability to analyze data and trends effectively.
• Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint) and claims management software such as RMIS Database.
• Excellent communication skills (verbal and written) in interactions with team members at all levels, including control or business process owners and senior management.
• Strong interpersonal skills with the ability to effectively develop and maintain positive working relationships cross-functionally with all levels of team members (e.g., Finance, HR, Operations, Compliance, Legal, etc.) and external parties (e.g., insurance providers).
• Flexibility to work independently and in a team-oriented environment depending on assignment needs.
  
  

Salary range for this position, based on experience, is $92,000.00 to $115,000.00.