Manager, Account Management

Miami, FL

Boats Group is seeking a highly motivated and experienced manager to lead our dynamic team of account managers. Bring your proven track record in team leadership, excellent communication skills, and a deep understanding of account management principles to this highly visible role! If you are proactive and can effectively manage team performance, foster a positive work environment, and drive continuous improvement - you'll do well in this role!

What You’ll Do:

Team Leadership and Management:

• Provide strong leadership and direction to the account management team, ensuring alignment with company goals and objectives.
• Develop and implement strategies to enhance team performance and productivity.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.
• Conduct regular team meetings to review progress, address issues, and celebrate successes.
• Identify performance gaps and develop action plans to address them. ○ Recognize and reward outstanding performance to motivate and retain top talent. ○ Collaborate with other departments to align account management strategies with overall business objectives.
• Prepare regular reports on team performance, client satisfaction, and key metrics for senior management.
  
  
  

Coaching and Development:

• Provide ongoing coaching and mentoring to team members.
• Conduct regular one-on-one coaching conversations to discuss individual performance, career aspirations, and development opportunities.
• Create and maintain individual professional development plans for each team member, focusing on skill enhancement and career growth.
• Organize training sessions and workshops to address skill gaps and enhance team capabilities.
  
  
  

Client Relationship Management:

• Oversee the management of key client accounts, ensuring high levels of customer satisfaction and retention.
• Develop strong relationships with clients, understanding their needs and delivering tailored solutions.
• Handle escalated client issues and work towards a timely and effective resolution.
• Ensure the team is consistently providing exceptional service and meeting client expectations.
  
  
  

What You Should Have:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in account management, with at least 3 years in a leadership role.
• Proven ability to manage and motivate a team, with a track record of achieving performance targets.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving abilities and a proactive approach to addressing challenges.
• Experience with CRM software (we use Salesforce, but any others are ok) and other account management tools.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• We are a Hybrid organization and bring the office together each week on Tuesday, Wednesday, and Thursday. At this time, we are unable to offer relocation assistance.
  
  
  

What You'll Receive:

• We place a high value on maintaining a healthy work-life balance
• Take your PTO when it works for you as you are granted it all every January 1st and don't have to accrue it - we trust you to use it when you need it!
• Never work your Birthday. Our gift is a paid day off for you to celebrate you!
• Enjoy 8 holidays AND the week between Christmas and New Year's off.
• We have an amazing and vibrant office in Miami
• Our team is hybrid, working remotely Monday and Friday and in office Tuesday, Wednesday, and Thursday.
• We pick up the cost of parking next door - or if you commute via train, we'll cover some of those costs!
• State-of-the-art gym in the building
• Great snacks and beverages - coffee, tea, multiple types of water, and more!
• Electric sit/stand desks and dual monitors for every desk.
• You'll be eligible for Medical, Dental, Vision, and Life insurance along with a 4% match in our 401(k) program!
• We are passionate about volunteering and providing you 4 days a year to help out in your community and as a company!
• We want to see you grow! We provide access to online training, live courses, and additional funds for you to spend how you want - courses, seminars, certifications, etc - You determine how you want to learn and we'll pick up the cost.
• We are a close-knit team and value relationships. We carve out time to get to know one another.
  
  

About Our Crew

Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.

Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.

If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!