Major Incident Manager
Role: Major Incident Manager
Location: Irving, TX (Onsite)
Duration: Fulltime
Job Description
Location: Irving, TX (Onsite)
Duration: Fulltime
Job Description
- Drive all major incidents to resolution and provide all the proper communication during and after the issue is resolved.
- Perform the following Incident Manager responsibilities throughout a Major incident:
- Be the SPOC (Single Point of Contact) for *all* major issues (severity 1) no matter the region.
- Drive process adherence.
- Initiate bridge and send the information.
- Determine Technical Resources as needed and inform all required Business Teams
- Communication to all levels of management (written and oral)
- Executive Phone calls Severe Business Impacting Major Incidents
- Technical and Vendor resource engagement
- Vendor accountability and engagement
- Internal & Vendor Escalation Management
- Follow-up and ownership on RCA process
- Identify process improvements.
- Continuation of Business Reporting (Metrics -Monthly Governance Reports, Weekly Activity Reports)
- Continual process improvement - continue to optimize process to changing business requirements like the MIM process attached below.
- Handle Weekly, Monthly Review Meetings with Teams
- Present Weekly and Monthly Metrics on Major Incidents and Problem Tickets
- Technical knowledge transfer
-
Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at HireKeyz Inc by 2x
See who you knowGet notified about new Major Incident Manager jobs in Irving, TX.
Sign in to create job alertSimilar jobs
People also viewed
-
Manager-IT Infrastructure
Manager-IT Infrastructure
-
Manager Information Services
Manager Information Services
-
Information Technology Operations Manager
Information Technology Operations Manager
-
Manager Information Technology
Manager Information Technology
-
Information Technology Projects and Business Operations Manager
Information Technology Projects and Business Operations Manager
-
Production Support Manager
Production Support Manager
-
IT Service Desk Supervisor
IT Service Desk Supervisor
-
IT Technical Support V (Wayfinding DCMS IT Manager)
IT Technical Support V (Wayfinding DCMS IT Manager)
-
Network Operations Manager
Network Operations Manager
-
Technical & Business Operations Line Manager
Technical & Business Operations Line Manager
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub