Responsible for the day-to-day operations in areas relating to Main Lodge and supervising all main lodge housekeepers, including turndown. Ensure that service and production standards are established, trained and met consistently.
Essential Functions
Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing cleaners in the details of their work. Duties include staffing, scheduling, training, counseling and performance feedback for the housekeeping department, including turndown attendants.
Plan organize and monitor staff activities to ensure compliance with Standards set by Property, which requires daily inspection of guest rooms and public space areas. Conduct room inspections and complete associated paperwork and work orders.
Review arrival reports, BEOs, group spec sheets and other communications about VIPS and groups in house to ensure that special requests are handled in a timely manner.
Establish and maintain adequate supplies for efficient operation of the department including establishment of par stocks for linens and guest room supplies.
Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
Monitor schedules and timecards to ensure that standards are met while payroll is being controlled.
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
Act as liaison between housekeeping and other departments. Answer phones, guest requests and complaints to ensure satisfaction. Follow up on guest comment cards to ensure corrective action had been taken.
Complete paperwork in a timely manner to include but not limited to:
¨ New Hire paperwork
¨ Payroll
¨ Performance reviews
Evaluate condition of furniture, fixtures, decor, etc,. Make recommendations for replacement to Rooms Division Director and assist in the coordination of projects.
Interviews applicants for vacant positions and is responsible for hiring decisions in reporting departments.
Conduct background checks as needed.
Works cooperatively with GH/Villa Housekeeping department to ensure all areas have adequate coverage.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Must have 3 years experience in housekeeping showing evidence of ability to multitask, provide leadership, ability to hold people accountable and strong communication and team building skills; and 1 year assisting with supervisory experience in housekeeping or related department.
LANGUAGE SKILLS
Ability to read, analyzes, and interprets business periodicals, professional journals, technical procedures, and/or government regulations. Ability to write reports evaluations, and training materials. Ability to effectively present information, and respond to questions from groups of guests, co-workers, and the general public.
MATHEMATICAL SKILLS
Ability to read and interpret business financial statements, and to use concepts such as fractions, percentages, ratios and proportions in training about cleaning products, monitoring payroll, etc..
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret and act on a variety of instructions which may be furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS
Ability to use word processing and spreadsheet software, as well as a familiarity with property management systems such as SMS Host; The ability to pull data from the PMS system, read reports, change rooms status are all required tasks for this position. Must be able to learn to review, interpret and update information in time/attendance systems.
OTHER SKILLS, CHARACTERISTICS OR QUALIFICATIONS:
Must be good with customers and maintain a good attitude at all times. Always maintain a presentable look and be willing to help customers or co-workers at any given time. Self motivated person who is able to remain calm and focused even in extremely busy/stressful conditions; Must be able to be extremely accurate in work; Ability to multi-task and prioritize are essential.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel equipment; reach with hands and arms; talk or hear; and smell. The employee is occasionally required to sit, climb or balance, stoop, kneel or crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally lift, carry and/or move up to 40 pounds.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to extremes in heat, and going in and out of doors. The employee is exposed to toxic or caustic cleaning chemicals. The noise level in the work environment is usually moderate. The duties of this job require working varied shifts and long hours, including weekends and holidays.
IMPORTANT NOTICES
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
This job description supersedes any written prior to the “Date Revised” on the first page.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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