Mail Operations Associate

Job Description

Job Description

The Mail Manager will oversee mail operations within Apex Class Action, LLC. This role ensures the efficient handling of all mail-related tasks, including inventory management, mail merging, postal statements, and maintaining mailroom equipment. The Mail Manager will play a critical role in ensuring that notices and checks are accurately and timely sent to class members and that all returned mail is properly managed.

The ideal candidate has experience working with printers in a mailhouse setting.

Responsibilities As a Mail Operations Associate

In your role as Mail Operations Associate at Apex, you will be responsible for implementing the directives outlined within the mail process and inventory management with the highest degree of accuracy and efficiency. Collaborating closely with the Operations, Case Managers, and Customer Support is key to ensuring the timely mailing of all notices and disbursements.

This role demands strong abilities in multitasking and setting priorities, as you will manage various tasks at once. Your journey in this position will be an opportunity to develop and refine your skills in multitasking, communication, and organization.

Some of your main duties as a Mail Operations Associate will include:

• Mail Assets Inventory Management
• Maintain and monitor inventory of all mail assets, including paper, envelopes, toner, and other necessary supplies.
• Order and restock supplies to ensure no interruption in mail processing operations.
• Conduct regular inventory audits and report discrepancies.
• Creating Postal Statements:
• Prepare and generate resort postal statements accurately and timely.
• Ensure compliance with all postal regulations and guidelines.
• Mail Pickup and Drop-off:
• Collect mail from the call service Mon-Fri.
• Drop off outgoing mail at the Bulk Mail Entry Unit (BMEU) as per schedule.
• Mail Merging and Printing:
• Perform mail merging of Excel sheets with addresses, class member information, and when applicable the proper USPS IMB Standard presort information.
• Ensure accuracy in merging data with notices and checks.
• Validate and verify address information to minimize undeliverable mail.
• Print notices and checks.
• Handling Returned and Undeliverable Mail:
• Manage the intake of returned or undeliverable mail.
• Update records and databases with corrected address information.
• Initiate reprints and reissues of notices and checks as necessary.
• Maintenance of Mailroom Equipment:
• Ensure regular maintenance and proper functioning of printers, folders, and inserters.
• Troubleshoot and resolve any equipment issues promptly.
• Coordinate with service providers for repairs and maintenance as needed.
• Reprinting Notices and Checks:
• Handle the process of reprinting notices and checks for reissue requests.
• Ensure accuracy and completeness in the reissued documents.
• Mailroom Organization and Cleanliness:
• Keep the mailroom organized, clean, and free of clutter.
• Implement and maintain a systematic arrangement for efficient mail processing.
• Compliance and Documentation:
• Ensure all mail processes comply with state and federal regulations.
• Maintain accurate records and documentation for all mail-related activities.
• Continuous Improvement:
• Identify opportunities for improving mail processes and efficiencies.
• Implement best practices and innovative solutions to streamline mail operations.
  

Requirements

• Ability to troubleshoot and maintain mailroom equipment.
• Standing and Walking:
• Ability to stand and walk for extended periods, often up to 8 hours a day, while managing mailroom tasks and equipment.
• Lifting and Carrying:
• Capability to lift, carry, and move packages, boxes, and mail trays weighing up to 50 pounds regularly throughout the workday.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• MS Word
• MS Excel
• MS Outlook (email and calendaring)
• Detail oriented
• Organized
• Independent/self-motivated
• Strong work ethic
• Reliable Transportation
  
  

Company Description

Apex Class Action, LLC is a dynamic and rapidly growing third-party class action administration firm. We specialize in managing the complex process of administering settlements of class action lawsuits, ensuring proper notice to class members, and managing the disbursement of settlement funds. Our comprehensive services encompass everything from establishing escrow accounts to managing settlement funds, disbursing payments to attorneys and class members, and fulfilling all necessary state and federal tax reporting requirements.

Technologically focused and innovative, we distinguish ourselves with our ambition to streamline the process, making it easier for our clients, class members, and team members. At Apex, we pride ourselves on our professional growth opportunities, supportive executive team, and our commitment to excellence in all aspects of our work.

Apex Class Action, LLC is a dynamic and rapidly growing third-party class action administration firm. We specialize in managing the complex process of administering settlements of class action lawsuits, ensuring proper notice to class members, and managing the disbursement of settlement funds. Our comprehensive services encompass everything from establishing escrow accounts to managing settlement funds, disbursing payments to attorneys and class members, and fulfilling all necessary state and federal tax reporting requirements. Technologically focused and innovative, we distinguish ourselves with our ambition to streamline the process, making it easier for our clients, class members, and team members. At Apex, we pride ourselves on our professional growth opportunities, supportive executive team, and our commitment to excellence in all aspects of our work.