We are seeking a dynamic and driven individual to join our team as a Luxury Travel Coordinator / Administrative Assistant. The ideal candidate will possess a strong work ethic and self-starter mentality, with a deep passion for the luxury travel industry and an insatiable desire to learn and grow. The successful candidate will be an organizational wizard and problem-solver. They will thrive in a fast-paced environment and be able to manage multiple tasks with ease.
Responsibilities
The main responsibility is to help oversee the coordination of luxury travel for Away We Globe. That includes:
-Support Away We Globe founder, Michelle on providing amazing service for high-end clients
-Help manage operations process on both pre and post-trip activities
-Solve or triage emergency travel problems that arise
-Liaise with the Air Team as needed to assist in clients’ air needs
-Correspond with suppliers (hotels, operators independent guides) to coordinate travel arrangements
-Research hotel and airline rates
-Charge client's credit cards for planning and inquiry fees
-Work with hotel concierges to make dining, entertainment ground transportation reservations
-Work directly with restaurants to secure/change/update dining reservations
-Create and keep client travel documents such as itineraries and invoices updated
-Enter data into CRM (trip feedback, account/client information, passport information, etc.)
-Reconfirm client itineraries before client departure
-Learn and use Away We Globe tools including AirTable, SION, AXUS, Google Sheets, and Hubspot
-Assistance with commission inquiries as requested
-Willingness to work on a variety of tasks
Qualifications
-2+ years of luxury travel planning or travel industry experience
-Detail-oriented, excellent time-management organizational skills with the ability to handle multiple projects simultaneously
-Strong technology background on organizational platforms (e.g. Google Suite)
-Can work evenings and both weekend days
-Strong work ethic and identifies opportunities to take on more
-Willing to work as urgent needs arise - able to quickly respond to emails when issues arise
-Fluent verbal and written communication skills
-Ability to handle high-stress situations and remain calm
-Team player, able to work collaboratively and within a team
-Proactive and resourceful; an intuitive problem-solver
-Passion for the luxury travel industry is a strong plus
Employment type
Full-time
Referrals increase your chances of interviewing at Away We Globe by 2x