Ideally looking for an IT Support specialist who has experience at Diagnostics company to join as an LSA Portal IT Support Specialist. This is 60% technical and 40% customer support/operations. Will be internal customer facing and work with sales/finance teams.
The LSA Portal IT Support is responsible for providing basic IT support for LSA portal applications and provide support to internal clients on how to use business-specific programs or working with other Developers to resolve problems.
Essential Duties And Responsibilities
Giving instructions to internal clients on how to use business-specific programs or working with other Developers to resolve problems.
Write basic SQL query that will help to find information needed to support LSA portal questions.
Basic understanding of relational Databases.
Collaborate with different departments to manage requested projects, business requirements, and objectives while ensuring timely completion of projects.
Continually review and identify opportunities for improvement.
Provide high level of customer service and partner with end-users in the resolution of problems or in deployment of new applications.
Stay plugged into emerging technologies/industry trends and apply them into operations and activities.
Great understanding of the company’s contracts language, processes, compliance , payment coupons.
Working closely with Contract department to resolve minor data inconsistency for contracts.
Participate in the planning, design, development, and deployment of software deliverables.
Responding in a timely manner to LSA portal issues and requests.
Set up LSA portal user access
Interface with decision makers, system owners, and end users to collect, analyze, and document business requirements and then translate those into functional requirements and use cases
Testing new adjustment to the LSA portal.
Research required data
Build appropriate and useful reporting deliverables
Investigate exceptions with regard to asset movements.
Create and update technical and functional documentation. May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.
Education/Experience
An Associate's Degree in Computer Science, from a 4-year college required and/or equivalent 1+ years related experience preferred.
Basic knowledge in SQL, including writing basic SQL queries
An ability to prioritize and delegate.
A keen eye for detail
A technical, logical thought process
Good Communication skills
Excellent Problem solving skills
Teamwork and collaboration skills
Strong written communication skills to gather information from employees and explain complex technical concepts in simple language
Knowledge of Oracle Database is a plus
Knowledge of HTML4/5, JavaScript, CSS, XML is a plus.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Software Development
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