Loss Prevention Lead

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

The Loss Prevention Operations Lead is generally responsible for supporting all key responsibilities of the LP Operations team: 1) management/support of existing LP solutions 2) store environment 3) new solutions and 4) analytics and reporting. The position will assist in overseeing LP systems, critical initiatives, planning and execution of processes as it relates to store projects. The LP Operations Lead will be instrumental in maintaining 3rd party supplier partnerships and driving process and performance improvements. This position also plays a key role in training new LP Operations teammates and assisting in training of new FOSM’s on LP Operations functions.

Project Coordination

• Lead key initiatives and function as the primary point of contact, as assigned, for LP Operations projects
• Development and delivery of SOP and other communication related to LP program introduction and edits
• Assists in conducting regular recurring progress meetings with vendors and field users to validate all projects are on schedule and identify concerns that require CSC LP support
• Communicates project schedules to the field and vendors related to LP Operations projects
  
  

Loss Prevention Program Support

• Serve as the primary system administrator for DSGiQ application, leading efforts related to expanded application use cases, data integration support and overall system enhancements.
• Ensure processes related to work orders for LP systems are executed by LP coordinators in a timely manner
• Validation that communications to the Security Vendors mailbox are being supported with the appropriate level of service and priority
• Leverage internal systems (i.e.: JIRA, Service Channel) and security system reporting to identify and take a proactive approach to monitor work orders and vendor performance to drive improved resolution timing and service levels
• Assist in managing the reclaim and redistribution of assets in closing stores
• Gathering, consolidating and distributing vendor QA data, internally and externally, as needed
• Support adoption of SSO for all LP applications and IT Security processes for all non-SSO vendors, taking action to maintain the records necessary to support compliance, where applicable
  
  

Loss Prevention Communications

• Support the communication and release of key LP program content and updates, to include, but not be limited to, LP awareness program content, MES, DSGN, LP SharePoint, Shrink Business Plans, Home Plate tasks and store-facing Operating Procedures
• Responsible for compilation and distribution of weekly LP connection content to the LP field team
• Communicates to stores via Home Plate on LP policy or procedure updates or other items
  
  

General

• Train and assist onboarding new LP field teammates of LP systems and programs
• Point of contact for new hires and existing LP coordinators, for training purposes
• Other duties as assigned
  
  

Qualifications

• High School Diploma or Equivalent
• 1-3 years experience in Loss Prevention, Security, Technology, Construction, or Project Management
• Strong ability to manage multiple tasks
• Familiar with LP systems and standard maintenance/service processes
• Ability to navigate multiple programs/systems at one time
• Strong technology skills to drive implementation and integration initiatives