Reports to: Service Manager or Aftermarket Manager
Supervises: None
Purpose
Supports sales and service departments by profitability managing pickup and delivery of equipment. Centralized contact for scheduling all equipment requests received from Sales Managers, Sales professionals, Service Managers and Service Advisors.
Responsibilities
Unload and load equipment on or off trucks per customer or sales professionals
Determine items to have PDI’ed and moved to the front.
Organize the lot and manage inventory every month
Manage the serial numbers
Answer phones, texts and emails
Organize the lot, equipment, pallets, inside building and other related items.
Call customers and schedule day and times for pick up or delivery
Check inventory daily to see what needs to be completed, put away, brought to the front, etc.
Optimizes vehicle assets to improve routing and capacity, ensuring timely pickup and deliveries
Communicates accurate pickup/delivery dates and details with internal and external employees
Ensures compliance with federal, state, and local transport and vehicle regulations, reporting and permitting processes
Manages lifecycle of equipment, aids in determination of transportation needs and required capabilities within budget
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Experience, Education, Skills And Knowledge
Understanding of delivery logistics and regulatory delivery practices
Must be organized
Must be able to lift 50lbs
Experience working in a fast-paced team environment
Knowledge of basic computer applications, Microsoft programs as well as scheduling applications
Basic machinery and vehicle capability knowledge
Experience communicating effectively verbally over the phone and in person, as well as in writing
High School Diploma, GED, or equivalent experience required
Must have a good sense of humor
Company Description
We are a family-owned business that started in 1963 as a John Deere dealership serving the agricultural industry around Lake Okeechobee and have grown to 18 locations covering South and Central Florida. We serve a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners.
We have become one of the largest John Deere dealers in the world by focusing on customer service and satisfaction. That philosophy continues today and is shown by each member of our working family. By empowering Team Everglades to go the extra mile, the underlying commitment to product and parts availability as well as our outstanding repair capabilities, we are in the best position to exceed your expectations for the long haul. We hope that consistently meeting your needs as efficiently and effectively as possible will keep you coming back. Thank you for the opportunity to show you the Everglades Difference.
We are a family-owned business that started in 1963 as a John Deere dealership serving the agricultural industry around Lake Okeechobee and have grown to 18 locations covering South and Central Florida. We serve a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners. We have become one of the largest John Deere dealers in the world by focusing on customer service and satisfaction. That philosophy continues today and is shown by each member of our working family. By empowering Team Everglades to go the extra mile, the underlying commitment to product and parts availability as well as our outstanding repair capabilities, we are in the best position to exceed your expectations for the long haul. We hope that consistently meeting your needs as efficiently and effectively as possible will keep you coming back. Thank you for the opportunity to show you the Everglades Difference.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Machinery Manufacturing
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