Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
We’ve funded over $100 billion in loans for our customers, more than any other fintech
We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021
We are Forbes’ Best Online Mortgage Lender for 2023
We are USA Today’s Best Mortgage Lenders of 2023, Best for FHA Loans
We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
And we’re just getting started!
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better Opportunity
The Loan Processor (Coordinator) will assist with processing our Conventional and Home Equity Line of Credit (HELOC) loan products. The ideal candidate is a flawless organizer. They can anticipate when sub-processes related to borrower or property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support our customers in providing a seamless experience by supplying critical (non-auto-surfaced) information at the right time.
Responsibilities
Communicating directly with customers and various third parties to ensure an efficient and positive experience
Proactively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with internal stakeholders and borrowers
Guiding borrowers from the point of initial underwriting review through funding
Understanding loan applications, automated underwriting systems (DU/LPA), credit, income, and asset documents
Navigating suspense decisions and proposing resolutions
Adequately preparing loans for final underwriting review
Understanding appraisal & title automated orders
Escalating internal & third party delays
Assisting in managing the completion of collateral conditions
Proactively resolving ready for closing blockers & quality control conditions
Communicating with customers about loan estimates, changes of circumstance, and closing disclosures in compliance with mortgage guidelines
Identifying ways in which we can improve borrower experience
Eligible for monthly incentive compensation plan
Qualifications
3-5 years of work experience within financial or mortgage services
Proven ability to effectively manage a high-volume pipeline of files and/or customers
Ability to troubleshoot and solve problems independently
Approaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try again
Ability to maintain composure in a fast-paced environment
Strong communication, organization, and time management skills
Approach work with empathy, humility and accountability
Experience processing FNMA, FHLMC, FHA and Jumbo mortgages is a plus
Experience processing HELOC loan file is a plus
Knowledge of agency conventional underwriting product guidelines is a plus
Company Benefits
Our total rewards package consists of a base salary, incentive compensation, and benefits. Some of our benefits include:
A generous ramp plan while learning our systems and building out an individual pipeline
Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more
Personalized care and tools for realizing your mental health and wellness goals
Additional benefit perks & discounts
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
California Consumer Privacy Rights Notice for Job Applicants
Under the California Consumer Privacy Act (CCPA), Better is required to inform California residents who are our job applicants or prospective talent (together "job applicants") about the categories of personal information we collect about you and the purposes for which we will use this information. The notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA
Seniority level
Not Applicable
Employment type
Full-time
Job function
Finance and Sales
Industries
Financial Services
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