Are you looking for a position with a company where you can make a difference?
At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.
The Loan Operations Manager is responsible for the leadership of our lending operations team as well as maintaining an in depth knowledge of all loan processing functions. This role is critical in the management of all loan processing functions; including proper loan documentation, accrual accounting payment processing and collateral tracking. We stand for excellent service and care about doing what’s right, striving to create a world class experience. As the Loan Operations Manager, you have the opportunity to develop a team that drives this mission forward.
Details Matter. We are seeking a highly motivated individual that is not afraid to provide innovative solutions, encourage collaboration and new ideas as well as effectively managing risk. A leader who can train and coach, has strong values, a great work ethic, attention to detail, and technical ability.
Job Description
Guide, support, and supervise personnel to ensure an effective, proactive, and team-driven environment.
Provide department leadership recommendations of change, improved process, and enhancements to operational workflow, project management, and software systems through evaluation, research efforts, and analysis.
Responsible for ensuring compliance with policies and procedures and federal state laws.
Ensure adequate processes, procedures, and workflows are in place to meet business and regulatory requirements. Identifies, develops, and recommends revision of internal standards and new programs to improve efficiency. Ensures quantifiable measurements are in place to evaluate overall production levels. Provides staff with clear concise written guidelines and minimizes losses through effective internal controls.
Works with SVP of Operations to prepare financial budgets, and ensure compliance/achievement of financial plan.
Resolves complex and sensitive loan operations and customer servicing issues. Makes decisions based on what is best for clients, account officers, and the Bank. Assures quality customer service to all loan customers.
Oversees the credit and collateral file functions of the Bank. This includes assuring all loan files are kept up-to-date, documents are properly prepared and recorded, liens are perfected, and exception reports are accurate. Responsible for the loan scanning operations and loan scanning systems of the Bank.
Allocates resources to support new departmental projects. Works closely with others to ensure a seamless transition between old and new systems and procedures.
Keeps abreast of new and changing technologies within the loan services arena. Serves on committees that involve technological and system change and collaborates with other in the Bank to research and review proposals.
Required for this position: Excellent customer service and problem resolution skills. Excellent attention to detail, strong understanding of loan underwriting, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, the ability to visualize cause and affect relationships of data and documents, analytical skills, clear and concise reporting, self-motivation, strong oral and written communication skills, demonstrated teamwork as well as leadership ability.
Education And Experience
4 year college degree or related work experience
4 years project management experience
Previous supervision experience
Strong aptitude for technology systems and processes
System/Program implementation experience
Accuracy and meticulous attention to detail required
Excellent oral, written, and interpersonal communication skills
Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
Team-oriented and the ability to work collaboratively across all levels of the organization
Service-oriented, polite, and respectful
Advanced problem-solving and analytical skills
Ability to take direction and instruction and follow through independently until project completion
Hours
Regular business hours, Monday through Friday.
Benefits
We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
About Security National Bank
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.