LOA HRFS Operations Service Manager
Alight Solutions
North Carolina, United States
See who Alight Solutions has hired for this role
The Operations Services Manager (OSM) leads a team to ensure efficient management and timely completion of operations and client deliverables. This involves overseeing colleagues and ensuring smooth operational processes.
Responsibilities
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
55,800 USD
Maximum :
88,500 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Responsibilities
- Developing and overseeing resources for aligned operations. This includes creating resource plans for future business requirements throughout the year.
- Attending governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
- Cultivating relationships with team members and stakeholders.
- Leading change management and consistent delivery of key messages across aligned Operations Teams.
- Collaborating across Payroll and Cloud Services to champion an environment of 'one team, team'.
- Ensuring achievement of Service Level Agreements (SLAs) across aligned Operations teams.
- Coordinating with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os)
- Identifying effective cost management practices; implement operational improvements.
- Achieving Global Sourcing and automation targets, in partnership with the Operations Services Director.
- 5 years team leadership with proven success in operations and client deliverables
- Experience with in-depth knowledge of functional area such as Leave of Absence or Payroll related.
- Able to lead and thrive in a demanding environment adapt to frequent change with urgency and setting priorities for aligned teams.
- Demonstrate effective coaching and team development skills.
- Demonstrate outstanding oral and written communication skills.
- Able to build lasting relations with client contacts and internal teams and stakeholders.
- Possess excellent computer skills with current technical knowledge
- 2 years people management experience
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
55,800 USD
Maximum :
88,500 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Professional Services
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