The Line Service Technician represents Flexjet in a positive and professional manner while serving as the primary contact for our crew members. This role is primarily responsible for providing aviation ground support services to crew members by performing all facets of the ground handling operation, including, but not limited to: baggage/cargo handling, lavatory/potable water service and maintenance, ground support equipment operation, and maintenance.
Duties & Responsibilities
Provide world-class service during every interaction with our crew members and clientele to maintain long term relationships
Marshal aircraft in and greet clientele and crew members in a friendly, professional manner.
Provide appropriate continuous assistance as necessary to ensure good customer relations with crew members and clientele
Park and store or properly secure all parked aircraft at all times and direct the movement of aircraft and vehicular traffic on the ramp including the FBO facility and hangars
Service aircraft with all supplies and materials, including fueling, which may be required by the aircraft
Maintain, clean and organize ramp, hangars and facilities keeping all free of debris and clutter
Accept and control checks of fuel received into site operated fuel storage system(s)
Perform fuel quality tests on applicable equipment in accordance with ATA form 103
Assist all aircraft crews and passengers by providing various services they may desire and aid in boarding and deplaning of passengers, baggage, and cargo
Transport crews and passengers to local hotels and/or airport terminal as needed
Operate vehicular (fuel trucks, tugs, baggage handling) and ground radio equipment
General cleaning of aircraft as needed or requested
Perform periodic checks of all equipment and facilities and document findings
Initiating emergency response procedures when required
Perform various lawn care and janitorial services to ensure a pleasant and clean work environment and guest waiting areas
Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
Comply with all airport authority rules and regulations including AOA operations and airport security requirements.
Participate in continuous training including NATA programs and company designed curriculum
Other duties as assigned
Education & Experience
High school graduate
Previous experience in FBO services, fuel handling experience, and customer service preferred
Ability to comprehend and perform basic math calculations with minimal errors
Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
Knowledge of use and operation of standard office equipment
Previous aviation experience desired
Required Skills
Must possess the legal ability to work in the United States
Strong working knowledge of FBO operations, customer service principles, and the Flexjet service philosophy
Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
Successful candidate must be able to respond calmly and handle many customers' demands in a fast-paced environment
Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly
Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business
Must maintain a valid state driver’s license
SCHEDULE
Successful candidate will need a flexible schedule as dictated by aircraft schedules
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
Aviation and Aerospace Component Manufacturing
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