Line Manager (SME)

Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts.

NO C2C

Currently, we are hiring for a Project Management & SME Platform Line Manager

Line Manager (Project Management Platform and Subject Matter Expert Platform)

Location:

Washington, DC (preferred); Remote

POSITION SUMMARY:

We are looking for a Line Manager to manage the Project Management (PM) Platform team across four Government Programs (DHMSM, JOMIS, FEHRM, and EIDS), with the likely expansion to one or more additional platforms over time.

This role will assume project management responsibility for ongoing and new work performed by the platform(s), and continuously work to improve platform operations. This person will act as a representative of the client for Government Programs and Platform personnel.

Success in this role looks like having a pulse on all operations within the Platforms across the DHMS enterprise and leveraging expertise in implementing EHR systems to maximize outcomes for the Government Programs.

This person should be able to inspire and empower Platform team members to deliver against their respective priorities and KPIs, drive work independently, enable collective problem solving and best practices, prioritize responsibilities, and develop informed recommendations.

JOB RESPONSIBILITIES:

Manage Platform work, adopting project management responsibility for the PM Platform

• Track progress against Platform work by maintaining a common backlog and managing dependencies appropriately
• Support management of demand intake by helping platform(s) receive new service requests from Government

Continuously improve Platform operations and optimize outcomes for Government Programs

• Promote knowledge sharing and address challenges within the Platform
• Foster a deeper understanding of the Platform's role in contributing to overall operational success
• Proactively identify opportunities for improving use of Platform personnel, tools, and resources to optimize outcomes for Government Programs
• Collect and update KPIs across the Platform to measure success in establishing best practices and improving quality and speed of enterprise operations
• Leverage deep expertise of Government and EHR implementation to optimize Platform performance

Facilitate communication between the Platform, Government Programs, and the client to ensure alignment with Program priorities and visibility across operations

• Provide input on the allocation of Platform capacity in partnership with Government Programs to ensure current and future Program priorities are met to the fullest extent possible
• Act as first point of contact for both Platform personnel and Government Programs, representing the client to all stakeholders
• Facilitate seamless communication and information sharing between Platform(s) and Government Programs, elevating obstacles or risks to Government Programs or the client as appropriate

Perform special projects and/or other duties as assigned or required

BASIC JOB REQUIREMENTS:

• 5+ years of experience leading teams
• Prior DHA or government healthcare experience
• Experience delivering & implementing EHR systems
• Bachelor's degree required, Master's degree preferred
• Proficient computer skills: Excel, PowerPoint, MS Teams, MS Planner/Trello
• U.S. Citizen and ability to get Common Access Cards (CAC) clearance

KEY COMPETENCIES :

• Knowledge of government policies and procedures related to product development
• Strong project management skills
• Ability to hold others accountable and push back when necessary
• Meticulous attention to detail and follow-through is a must; performs tasks with high degree of accuracy, efficiency, and timeliness
• Excellent organization and time management skills; ability to meet deadlines
• Ability to handle competing priorities and work effectively in a challenging, fast-paced environment
• Ability to work independently, set priorities, plan workflow, and take initiative
• Ability to team with others and to persuade effectively, influence, and negotiate as appropriate
• Strong interpersonal and communication skills to develop effective working relationships with Platform members, Government stakeholders, & the team while demonstrating a positive, personal, and professional image
• Flexible, positive team player, and highly responsive
• Ability to handle difficult situations with poise and tact, maintain confidentiality at all times, and exhibit good judgment
• Excellent verbal and written communication skills ; project self-confidence, authority, and enthusiasm

NO C2C

Interested candidates, please apply online with a detailed resume and contact information.

Thank you.