Library IT Consultant I

WELCOME TO CLEMSON!

Clemson is calling...are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

JOB SUMMARY:

Analyzes, develops, and implements technical support requirements to address IT needs of the Libraries' end users. Diagnoses and resolves issues in response to customer reported incidents and ensures a timely response. Ensures data integrity and secure access to the Libraries' various technologies and resources. Writes, reviews, and updates support and help documentation. Hires, trains, and supervises student employees. Reports to the Libraries' IT Manager I. Performs other duties as assigned.

JOB DUTIES:

40% - Essential - Technical Support:

Analyzes, develops, and implements technical support requirements to address the broad IT needs of Libraries' employees and users. Installs, configures, and troubleshoots highly complex issues with end user hardware and university/libraries software systems. Assists with identifying, diagnosing, and troubleshooting technology infrastructure issues. Directs support for the Libraries' audiovisual technologies in public areas, study rooms, and meeting rooms.

40% - Essential - Customer Support:

Diagnoses and resolves issues in response to customer reported incidents. Ensures timely response to urgent customer needs and maintains accurate status information in the service management software. Installs, configures, troubleshoots, and maintains hardware and software for end users. Ensures rigorous application of information security policies, principles, and practices in the delivery of customer support services. Designs, implements, and maintains solutions for improving workflows and accountability tracking for customers and departmental employees.

10% - Essential - Data Integrity and Server Administration:

Actively monitors and maintains the data integrity of end user technologies and resources in the Libraries. Acts as backup server administrator to storage and remote authentication servers. Provides support in the installation of complex servers for use by employees and students. Diagnoses user login and access issues in a timely manner according to established procedures.

10% - Essential - Documentation and Supervision:

Writes, reviews, and updates support and help documentation. Documents procedures, workflows, and other critical information about technology implementations. Tracks equipment inventory in the hardware asset management system. Hires, trains, and supervises student employees. Other duties as assigned.

MINIMUM REQUIREMENTS:

Education - High School or Equivalent - and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.

PREFERRED REQUIREMENTS:

Education - Bachelor's Degree - Computer science, computer information systems, computer engineering, or a similar area of study.

Work Experience - 2+ years experience with IT technical support, IT customer service or help desk operations, server maintenance, and/or support of audiovisual equipment and implementations. Previous supervisory experience is desired.

Responsibilities

JOB KNOWLEDGE

Fundamental Job Knowledge - Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations

Supervisory Responsibilities

Supervises Student Workers only - Supervises Student workers only

Budgetary Responsibilities

No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

10% - Stand for prolonged period

60% - Sit (stationary position) for prolonged period

20% - Walk or move about

90% - Use hands or feet to operate or handle machinery, equipment, etc

5% - Ascend or descend (i.e. stairs, ladder)

10% - Position self to accomplish task (i.e. stoop, kneel, crawl)

90% - Communicate, converse, give direction, express oneself

20% - Recognize or inspect visually

25% - Move, transport, raise or lower

5% - Extends hands or arms in any direction

50% - Perceive, observe, clarity of vision

WORKING CONDITIONS:

5% - Exposure to heat or cold

5% - Exposure to dust/fumes

5% - Overnight Travel

10% - Noise

WORK SCHEDULE:

Standard Hours: 37.5

Compensation Information

Anticipated Hiring Range: $45,500.00 - $62,000.00

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Essential Personnel Level

Normal Operations

Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

July 22, 2024

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:

Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE:

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, or related medical condition), national origin, age, disability, veteran’s status, genetic information, or any other personal characteristic protected under applicable federal or state law. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.