Library Circulation Attendant III

About This Position

Phoenix Public Library (PPL) serves a diverse multiethnic clientele of over 4.8 million people, with a central library and 16 branches. The library offers collections in multiple languages, a full range of cutting-edge electronic resources and customer focused public services. PPL is a large system seeking motivated candidates to advance their career opportunities through a pathway designed for upward mobility. We offer a variety of development opportunities for supervisors through leadership and mentor programs. Join this innovative team today!

The Phoenix Public Library is currently looking for a Library Circulation Attendant III to oversee and train circulation and clerical staff, as well as coordinate the activities of the circulation desk and/or sort functions.

Responsibilities Include

• Supervising Circulation Attendants and providing annual performance reviews for circulation staff.
• Creating schedules and delegating daily circulation tasks.
• Training staff on circulation tasks especially how to do procedures on the Polaris integrated library catalog.
• Revamping and optimizing processes for daily circulation tasks to enhance efficiency.
• Assisting customers in resolving any inquiries or issues regarding charges on their library accounts through effective problem-solving.
• Reporting building problems and/or maintenance needs.
• Demonstrating team leadership and being a reliable staff member to consult as the person in charge when the Branch Manager is unavailable. .
  
  
  

This position is located at: Century Library, 1750 East Highland Avenue, Phoenix, AZ, 85016.

IDEAL CANDIDATE

The Ideal Candidate

• Has the ability to provide seamless customer service to internal and external customers and train employees on library practices.
• Is bilingual.
• Knowledge of standard cash handling procedures and practices.
• Must be able to multitask, resolve problems, and work with a diverse customer base in a fast-paced environment.
  
  
  

SALARY

Pay Range: $19.54 to $40.61 per hour.

Hiring Range: $19.54 to $26.18 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of library clerical experience.
• One year of experience at a circulation desk with limited supervisory responsibilities (one year at the level of Library Circulation Attendant II).
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here .
  
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

Experience With

• Working with an Integrated Library System.
• Training new staff and/or current staff on policy and procedure updates.
  
  
  

RECRUITMENT DATES

Recruitment closes July 1, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list.This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
  
  
  

REFERENCE

Library Circulation Attnd III, JC:01570, ID# 54675, 06/17/24, USM, AJ, Benefits:001

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.