Alora Healthcare Systems is a national leader in providing automation software solutions to home health care providers with unparalleled service. We are seeking highly talented individuals with strong technical troubleshooting skills and a passion for providing exceptional service to join our team.
As a Level 1 IT Support Analyst, you will work in a tier 1 technical support capacity assisting customers via the Internet and/or telephone with issues related to the usability of our proprietary software. Responsibilities will include installation of software applications on customers’ devices and ensuring the proper functioning of the software. Excellent customer service, problem-solving skills and the ability to stay abreast of new technologies are essential to success. Other projects and tasks may be assigned.
REQUIRED SKILLS & ABILITIES:
· Ability to remotely diagnose and resolve software and hardware related issues
· Knowledge and/or experience querying and updating MS SQL Server databases
· Solid understanding of Microsoft Windows system administration and maintenance
· Excellent verbal and written communication skills with clients and team
· High emotional intelligence with passion for self-development
· Exceptional client satisfaction skills
· Ability to learn, grow, and adapt in a fast paced environment
Not required but bonus to have:
· Experience working with TCP/IP networks and Active Directory
· Ability to deploy and support ASP.Net web applications using IIS
TO APPLY
No phone calls please. When you respond to the job posting please read this entire posting and company information, then:
a) Reference the job title AND job code in the SUBJECT line;
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company;
c) Attach your resume;
d) Send to: jobs3@alorahealth.com
COMPANY DESCRIPTION
This could be your dream job and company to capitalize on your experience and advance your career in a great environment. We have a group of high-performing professionals who are partners to our clients with a commitment to enabling their success. We hire the best to support that mission.
Our long standing relationships with our clients is a testimonial to our commitment of taking an active interest in understanding our customer’s needs and enabling their success through application of software. We grow because we are passionate about what we do, the clients that we serve and the potential we can achieve. Our success is based on the drive of our people to support our clients and each other.
As a member of our team, you will demonstrate a passion in providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning and professional development. Your potential will only be limited by your drive and passion to be the best.
COMPENSATION AND BENEFITS
We provide growth opportunities, competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include Health Insurance, Dental, Vision, Paid Time Off (PTO), Term Life, Long Term Disability, Short Term Disability, Flexible Spending Account (FSA), 401(k), Holiday Pay, Employee Assistance Program (EAP) and ongoing Professional Development.
Employment type
Full-time
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