Learning Professional - Remote

Join the people helping people.

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

For people drawn to serving others through their work, Velera is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

This position serves as the learning and performance consulting needs of Velera’s financial institutions. The position is responsible for executing training strategies related to onboarding new clients, delivering programs utilizing current adult learning principles and theories, and ensuring knowledge transfer to enhance job performance. This role requires a basic knowledge of Velera products and services. This individual will create and deliver customized presentations to meet the requirements of each financial institution's engagement.

Role Responsibilities

• Exhibit a proficient understanding of all Velera products and technology solutions including but not limited to ATM/Debit/IHC, Full-Service Credit, Integrated Debit, fraud tools, and other associated add-on services. Require strong knowledge of the overall network processing environment.
• Conduct pre/post conversion analysis to develop comprehensive learning plans. Provide support, including critical thinking and decision-making, based on issues that arise. As necessary perform complex research and other activities to ensure successful transfer of knowledge. Act as the liaison between the financial institution and Velera staff during the conversion process to obtain answers and address client issues in a timely manner. When necessary, defuse the client's situation by balancing emotional intelligence and situational logic.
• Strategize, develop, implement, and lead highly effective, results-driven learning and training plans using appropriate adult learning and delivery methods to external Velera client audiences, according to project timelines, desired performance outcomes, and learner needs.
• Facilitate quarterly calendar class training for our financial institutions on a variety of topics regarding Velera solutions, systems, and services. Deliver client-facing billable training sessions as required.
• Use a variety of training methods to engage participants and enhance learner retention and performance.
• Evaluate the effectiveness of training programs through observation, feedback, learner retention, and a variety of assessment mechanisms to ensure a positive client experience.
• Collaborate with SMEs, vendors, and Velera departments to ensure alignment of training programs with organizational goals.
• Communicate effectively with participants, providing guidance, support, and follow-up, as needed.
• Partner with SMEs, vendors, and Velera departments to identify, prioritize, and recommend training solutions. Aid in determining learning objectives and develop then execute engaging training sessions that enhance performance.
• As needed Analyze, design, develop, implement, and evaluate (ADDIE) blended learning that aligns with adult learning principles for new/existing clients and proactively provide solutions to enhance training content and delivery of training to financial institutions in partnership with internal partners.
• Adhere to style guidelines and design standards that conform with Velera’s marketing brand for the development of all training materials.
• Other duties as assigned.
  
  

Role Requirements

Education

• Degree in Adult Learning, Education, or Business Management, or equivalent combination of education and/or related experience or coursework required.
• Two (2) to Five (5) years of training and development experience, including needs analysis, program development, training delivery, and performance consulting required.
  
  

Experience

• Two (2) years of professional knowledge and experience in financial services (credit cards, merchant activity, debit cards, lending, etc.).
• Experience with a learning management system.
• Payment processing, First Data, FIS, Mastercard, Visa ATM knowledge (preferred).
  
  

Knowledge, Skills, & Abilities

• Demonstrated adult learning and ADDIE model principles.
• Emotional intelligence.
• Active listening.
• Time and project management.
• High vigilance of data security.
• Interact effectively and positively with all levels of staff, financial institutions, and vendors
• Exercise initiative, discretion, and critical thinking in decision-making
• Problem-solving through creativity and innovation.
• Confidently, communicate effectively in both verbal and written formats.
• Quickly learn and master complex technical systems, applications, processes, and products.
• Works under limited supervision and exercises independent judgment.
• Ability to travel as needed, 35-50%
  
  

Pay Equity

Velera Is Committed To Pay Equity And a Competitive Benefits Package. The Hiring Amount For This Position Based On Relevant Experience And Internal Equity; The Pay Range Is:

$60,500.00

to

$77,100.00

• Note: The amount shown is based on full time annual salary and would be prorated based on role.
  
  

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At Velera, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits Velera has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

Velera Offers:

• Beautiful, state-of-the-art campus
• Endless opportunities for advancement
• Competitive wages
• Generous paid time off and paid holidays
  
  

Our Benefits Package Includes:

• Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
• Dental and Vision
• Basic and Optional Life Insurance
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Legal Plan
• Pet Insurance
• Adoption Assistance Plan
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Mental health and Well-being: Virtual mental health support and resources
• Tuition Reimbursement
• Wellness program
• Back-up child care program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
  
  

Velera is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a Velera location, employee attentiveness and cooperation with Velera Employee Safety Workplace Protocols is critical.

Please Note: For roles with certain levels of travel and/or company car usage, Velera will require a completed Motor Vehicle Record Check, valid driver's license, and proof of insurance at time of hire and annually.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.