Learning & Development Specialist

Hi. We’re Hummingbird.

We’re a health technology services company with a mission to improve healthcare by better leveraging existing technology. We’re elevating the patient experience by reimagining how patients access care and how healthcare providers leverage their Epic platform. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Learning & Development Specialist at Hummingbird, you will design, deliver, and manage programming, learning experiences, materials, and supporting resources to ensure all team members are prepared to operate in alignment with Hummingbird’s values. You will work closely with the Learning & Development Leader to develop training plans, create content, maintain systems, and deliver training.

Responsibilities

Travel: 2-3 trips per year for training and company events.

Compensation: Beginning at $70,000 per year, based on experience.

Training Program Development

• Design and implement training and communication plans for assigned internal training initiatives.
• Support other internal projects by advising project owners on training approaches and available tools.
• Conduct needs assessments to ensure training programs address specific operational and performance challenges.
• Define learning and performance objectives in collaboration with key stakeholders.
• Create and manage schedules for training programs to ensure timely delivery.
• Monitor and assess the effectiveness of training plans and programs and adjust as needed.
  
  

Curriculum Development

• Develop instructional materials, including manuals, guides, assessments, and multimedia content, to support the training curriculum.
• Ensure training content is accurate, relevant, and aligned with organizational goals and compliance standards.
• Ensure that training materials are scalable and aligned with audience needs.
• Update and maintain training content to reflect changes in technology and organizational practices.
• Use various instructional design methodologies to create engaging and effective training materials, applying instructional design principles and adult learning theory.
• Regularly review and update training content to ensure it remains current and relevant to changing industry standards and organizational needs.
  
  

LMS Build & Maintenance

• Create and manage infrastructure in Workday Learning to support training programs.
• Ensure easy access to reference materials for assigned topics and other education topics as needed.
• Provide support and coaching to functional owners in creating and managing records and campaigns in Workday Learning.
• Troubleshoot and resolve issues related to the training system.
• Regularly update the system to incorporate new features and improvements.
  
  

Training Delivery

• Deliver high-quality training experiences through various modalities such as in-person, virtual, and blended learning.
• Ensure that training sessions are interactive, engaging, and effective in knowledge transfer.
• Assess participants' proficiency and provide feedback to improve performance.
• Continuously improve training delivery methods based on participant feedback and training outcomes.
• Coordinate logistics for training sessions, including scheduling, materials, and technology setup.
  
  

Train-the-Trainer

• Conduct training sessions for trainers and functional SMEs to equip them with the necessary skills and knowledge.
• Evaluate the effectiveness of trainers through assessments and feedback.
• Develop and maintain a certification process for trainers.
• Provide ongoing support and coaching to trainers to ensure continuous improvement.
• Monitor and report on the performance of trainers to ensure consistency and quality in training delivery.
  
  

Required & Desired Skills

Required Skills and Experience

• 2+ years of recent experience in learning and development and curriculum production.
• Solid understanding of instructional design principles and adult learning theory.
• Proficiency in developing and delivering training content, including interactive learning experiences and simulations.
• Ability to develop effective assessment tools and knowledge checks.
• Experience with learning management systems, particularly Workday Learning.
• Ability to create scalable training programs and materials.
• Strong communication and coaching skills.
• Excellent collaboration skills to work with stakeholders and subject matter experts.
• Strong organizational and project management skills.
  
  

Desired Skills And Experience

• Experience with Radical Candor programming.
• Familiarity with Amplifire or other training technologies.
• Experience in mentorship program development.
• Ability to adapt training delivery to various learning modalities.
  
  

The Hummingbird Approach

We Value a Team That Brings Diverse Perspectives And Experiences To The Work We Do. While There Are Many Ways To Do This, People Who Are Successful At Hummingbird

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.
  
  

Equal Opportunity Statement

Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.