In this critical role, you will play a key part in ensuring all our stakeholders have the knowledge and skills necessary to effectively respond to behavioral health crises.
Responsibilities
Develop, implement, and evaluate comprehensive training programs for 988 call specialists, dispatchers, and other system partners across Indiana
Facilitate trainings and implementation, as well as auditing of learning and development as necessary
Partner with subject matter experts to ensure training content aligns with best practices in crisis intervention, de-escalation, and mental health support (SAMHSA's Behavioral Health Crisis Care Best Practices a plus)
Support stakeholders and their training staff to increase consistency and success in
Ensure updates to all trainings as deemed appropriate
Maintain the learning management system
Conduct training needs assessments and identify gaps in knowledge and skills
Stay up-to-date on emerging trends in crisis intervention and mental health support
Develop and maintain training materials, including handouts, presentations, and online resources
Collaborate with team members and other stakeholders to create trainings in support of interoperability of the crisis response system
Qualifications
At least 1 year of experience developing and/or delivering training programs in a crisis response or mental health setting
Excellent written and verbal communication skills
Strong organizational and time management skills
Ability to work independently and as part of a team
Project coordination skills, including multitasking and setting priorities
Proficiency in Microsoft Office Suite and learning management systems (LMS) a plus
Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities
Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis preferred
Experience with the 988 Suicide and Crisis Lifeline and Indiana's Crisis Response System preferred
Seniority level
Entry level
Employment type
Contract
Job function
Human Resources
Industries
IT Services and IT Consulting
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