Learning & Development Assistant

Job Details

Job Location

Charlotte, NC

Remote Type

Hybrid

Job Shift

1st shift

Description

Under the direction of the L & D Manager, the L & D Assistant is chiefly responsible for all Learning and Development administrative related tasks including managing training profiles and records in Alexander’s learning management system, maintaining training records for continuous readiness for file reviews, coordinating training for agency employees and serving as point of contact for the Learning and Development department. As the first point of contact for all Learning and Development-related inquiries and requests, the L & D Assistant must have excellent customer service and organizational skills.

Other Duties

• Initial point of contact for all Learning & Development related questions via email, in person or by phone
• Performs clerical activities including ordering supplies, drafting letters, filing, and making copies.
• Primary user and subject matter expert for Learning Management System.
• Maximize the agency use of the Learning Management System.
• Performs other duties as assigned or as requested by L & D Manager.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: HS diploma required and two + years of administrative experience in an administrative role, preferably mental health; strong customer service skills. Bachelor’s degree in Business, Human Resources, Organizational Development or Psychology preferred; proficiency in MS Office.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a hybrid role performed in the office and remotely.

The noise level in the work environment is usually moderate.