Leadership Research Associate Intern

Purpose: The leadership research internship will aid and support the deliverables of the Impact Measurement Department. This includes: utilize qualtrics to build level 1-2 end-of-course evaluations and level 3-4 post-training surveys, downloading & summarizing results data, producing results documents (PPTs, PDF, etc.), supporting CST requests, and maintaining /upgraiding the SharePoint site. This role understands the measurement process at Blanchard from start to finish, the tools and processes that have shape both the client and Blanchard process, and seeks to innovate and simplify while maintaining data security and minimizing human error. It is a role that requires high technical proficiency (Qualtrics, Excel, or other survey tools) alongside a deep understanding of I-O psychology topics such as performance appraisal, training design, research methods, survey design and development, and statistics, as well as benefitting greatly from other topics such as assessments and evaluations, work attitudes, and organizational behavior.

Who We Are: Blanchard® is the global leader in management training. For nearly 40 years, Blanchard® has been creating the best managers in the world, training over 150,000 people each year. From the award-winning First-time Manager program—based on the best-selling business book, The New One Minute Manager®, to SLII®, the most widely taught leadership model in the world, Blanchard is the expert in management training across all levels of an organization and is the provider of choice by Fortune 500 companies as well as small to medium businesses, governments, and educational and nonprofit organizations.

Our headquarters is in Escondido, California with remote locations across the United States, Canada, and the United Kingdom. We are a dog-friendly company that encourages our colleagues to establish a healthy work-life balance. Our company culture and values are critical to who we are and how we build connections with our colleagues and clients. Together we want to grow as a company and as individuals, as we look for authentic, diverse talent to join our team.

Part-Time Hourly Range: $20-$25

Duties include:

• Qualtrics
• Build evaluations and surveys
• Strong understanding of basic features and functions
• Ability to implement more complex features, including Display Logic, Embedded Data, Piped Text, and some JavaScript
• Create templates for standard evaluations and surveys
• Export and export raw data in multiple formats
• Utilize Qualtrics Results and Reports, as well as generating public, shareable results links
• Perform data backup using the SFTP automated export feature
• Build PowerPoint results from the results generated
• Work with old/existing Blanchard evaluations and surveys, including making modifications and generating results
• Support any/all Qualtrics needs, such as research initiatives and aggregation requests
• Manage Qualtrics account limits including project count, active survey, and response count
• Microsoft Excel
• Understand how to use formulas, including SUM()/AVERAGE(), VLOOKUP()/HLOOKUP(), and COUNTIF()/COUNTIFS()
• Clean up data generated from various sources
• Run basic statistical analyses
• Create charts and graphs
• Build PivotTables for faster analysis
• Ability to use VBA for automation
• Microsoft Power BI
• General understanding of databases and SQL
• Create data sources, connect to databases, and transform data as needed
• Understand modeling and relationships, including specifying cardinality
• Build visualizations and slicers
• Publish and share results to various platforms, including SharePoint and Teams
• Microsoft SharePoint
• Build pages and upload files
• Manage roles and access
• Automate data uploads using SFTP/Power Automate
• Create ‘Self-Service’ Level 1-2 tools/resources for CSTs
• Support a “Measurement Champion” for each CST
• Self-Service process for all OTS Evaluations and Surveys
• Build tools and resources, such as video tutorials, handouts, SharePoint pages, and others
• Develop evidence/results to support sales
• Support studies on all core products (RFP/Sales enablement results PPTs)
• Studies that compare modalities (F2F, VILT, & digital)
• Partner with Dissertation Students on research
• Innovate and Automate
• Review the current processes and develop ways to simplify and automate using current and potentially new tools
• Maintain client data security and data integrity through role permissions and access to data/results
  
  
  

Business Development

• Effective a providing a general education and overview of measurement and Blanchard’s measurement practice
• Articulates pros and cons of various measurement solution and sustainment strategies
• Prepares executive presentations after data collection
• Supports Marketing efforts on key measurement and impact study topics
  
  
  

Delivery Services

• Develops, documents and refines best practices for collecting and communicating measurement data
• Provide support to Sales and Project Management during the implementation process
  
  
  

Other

• Support New Product design team by researching empirical evidence linking behaviors and outcomes
• Support Blanchard/Organizational research
• Support Blanchard as a measurement Thought Leader – book/webinars/keynotes/blog/social media
• Drafts sales support tools
• Yearly updates/refinements of Evaluations and Surveys
• Works with Blanchard leadership to identify and execute on highest priority measurement projects
• Supports internal initiatives, including internal sales meetings, regional events/forums, marketing initiatives
• Works collaboratively across the organization and share best practices across the company
• Tracks defined metrics quarterly including number of clients/topics supported, amount of evaluations/surveys built, etc
  
  
  

Education & Experience

• BA/BS degree or equivalent; graduate degree preferred in Psychology/IO Psychology, Data Analytics, or related field
• Strong/Advanced skills in Qualtrics or other survey platform
• Strong/Advanced skills in the use of Microsoft Office Suite, specifically Excel, SharePoint, and Power BI
• Moderate skills in VBA and JavaScript
  
  
  

Knowledge, Skills & Abilities

• Strong technical expertise
• Extensive programming, mathematics, and statistics knowledge
• Strong organizational and analytical skills
• Ability to think and plan strategically
• Ability to work independently and as a team player
• Ability to run multiple projects or deals under tight deadlines
• Working knowledge of Blanchard content, services, and solutions, often representing expertise in one or more areas
• Strong written, verbal, and presentation skills
• Time management and prioritization skills
  
  
  

Work Environment: Normal office environment to include lifting, carrying resource materials up to 20 lbs. Sitting or standing for extended periods of time to read, write, operate computer at desk and conduct meetings and/or training sessions. Willing and able to travel up to 10% of the time. Requires adaptability, quick decision making, oral communication, dependability, good judgment, reading, social skills, stress controls, ability to work independently, speak publicly, influence and relate to others, oral communication

Blanchard is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities