Lead Teller

Summary

This position is primarily responsible for accurately processing routine and complex transactions and responding to customer inquiries.

Job Duties And Essential Functions

• Perform over-the-counter and drive-through transactions such as deposits, withdrawals, transfers, check cashing, payments, etc.
• Transact night depository and mail deposits, processing all transactions via the teller terminal quickly, accurately, and efficiently.
• Responsible for accurately balancing and securely maintaining all cash in their custody.
• Respond to and follow through on all in-person and telephone customer inquiries or requests.
• Maintain a thorough knowledge of the bank’s products, services, policies, procedures, and operating systems.
• Provide exceptional customer service adhering to the bank’s
• Customer Service Standards.
• Follow company rules, regulations, and safety procedures.
• Responsible for vault-cash balance.
• Manage currency levels tracking monies for shipping and receiving.
• Balance the ATM.
• Complete and review CTRs when required. Strict adherence to applicable bank and federal regulations is required.
• Supervises part-time tellers and assists with complex tasks and transactions.
  
  

Working Conditions

• Air-conditioned office environment
  
  

Physical Demands

• Sit for extended periods of time
• Walk, stand, bend, squat, twist, and reach
• Extended keyboarding
  
  

Minimum Requirements

• Math and grammar skills are necessary to calculate and communicate information effectively.
• The ability to gather and analyze data from multiple sources and work on more than one project at a time are crucial.
• Ability to accurately type and perform data entry.
• Proficiency in handling over-the-counter transactions.
• Ability to interact with other departments to accomplish objectives.
• Strong communication skills (verbal and written), analytical, organizational.
• Ability to work in a fast-paced environment and to meet stringent deadlines while maintaining unsurpassable customer service levels.
  
  

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer

TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources.