Lead Install Tech - Backs up data, removes PC, installs new PC, restores data, and completes install checklist.
Complete Description:
Candidate must currently be located in Indiana to be considered for this position.
Overview
This position is required for assisting the Project Managers and Deployment Leads in implementation of statewide PC Refresh Projects on a 4 year rotating schedule to replace all state-issued PC computers allowing the Indiana Dep to efficiently support IT resources across the state.
The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects. Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position. Updating documentation and completing e-install forms required. Will be the lead tech and point of contact onsite for large deployments. Customer service is also a crucial element for this position. This position will perform other duties as assigned.
Experience Description
Associates or Bachelor’s Degree in Computer Science or equivalent experience is required. Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology. Hands on experience with Windows7, Windows 10 Active Directory, and VPN. Industry recognized certifications such as A+, Network +, or MCSE are a benefit. Understanding of Internet technologies beneficial. Hands on experience supporting the Microsoft Office Suite. Ability to support printers, scanners, and other peripherals. Solid verbal and written communication and documentation skills are required.
Skills: SkillRequired / DesiredAmountof ExperienceExpertise RatingMove[ ]PC hardware and software troubleshooting skillsRequired1Years [ ]PC Refresh Projects - backing up and restoring data / setup and configuration of new PCsHighly desired [ ]A+ CertificationNice to have [ ]Customer service skills - good soft skills when dealing with customers in personRequired [ ]Good written and oral communication skillsRequired [ ]Detail oriented and organizedRequired [ ]Associate DegreeDesired
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting, Software Development, and Financial Services
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