Law Firm Case Manager Supervisor

Case Manager Supervisor

Are you ready to lead and inspire a team at a busy, established personal injury law firm? This is your chance to provide exceptional legal work and customer service to those in need, using cutting-edge technology in all aspects of our practice. If you're intrigued, keep reading...

Our client is looking for a dedicated and motivated Case Manager Supervisor to join their growing team. This role involves leading a team of case managers and handling high-level clients. Every new client is assigned to a case manager, and your role will include calling current clients about their medical treatment status and keeping them updated on their cases. You will also communicate with insurance adjusters and medical providers to gather necessary case materials for attorneys. This position offers flexibility with potential locations in Chicago Loop, Beverly, or Indianapolis, and the option for a hybrid remote schedule. Fully remote positions are available for those with relevant experience residing outside Illinois or Indiana, with an initial training period in the Beverly office.

Responsibilities

• Team Leadership: Lead and mentor a team of case managers, providing guidance, support, and supervision.
• Client Communication: Regularly communicate with clients, ensuring they are informed about their case progress and providing exceptional customer service.
• Case Management: Oversee the collection and organization of case materials, ensuring timely and accurate progression of cases.
• Compliance and Best Practices: Ensure compliance with established protocols and procedures, and stay updated on industry trends and best practices.
• Performance Management: Conduct regular performance evaluations, provide constructive feedback, and identify training needs.
• Conflict Resolution: Handle escalated client issues and resolve conflicts within the case management team effectively.
  
  

Qualifications

• Experience in personal injury or a law firm setting.
• Proficiency with case management software.
• Excellent communication skills, with the ability to convey confidence and empathy over the phone.
• Strong organizational skills and the ability to balance multiple priorities.
• Proficiency in Microsoft Office.
• Previous supervisory experience or demonstrated leadership skills.
• Ability to maintain confidentiality and adhere to ethical standards.
  
  

Supervisory Responsibilities

• Provide technical and procedural guidance to case managers.
• Ensure team adherence to timelines and performance targets.
• Promote a positive and productive work environment.
• Collaborate with management to identify and address training needs.
• Maintain high levels of professionalism and confidentiality.
  
  

Important Characteristics

• Detail-oriented and accurate.
• Strong work ethic and self-motivation.
• Eager to learn and maintain a positive attitude.
• Compassionate and empathetic towards clients.
  
  

Benefits

• Competitive salary from $56,000 per year, based on experience.
• Health and dental insurance.
• 401(k) plan.
• Profit sharing and bonuses.
• Paid time off and parental leave.
• Professional development assistance.
• Employee assistance program.
• Vision insurance.
  
  

Work Schedule

• Full-time position with an 8-hour shift, Monday to Friday.
• Remote work option available for qualified candidates.
  
  

Apply Now

If you want to work at a firm that values excellence and growth, send your resume along with a paragraph describing why you feel you would be a good fit for this position. All applications are held in strict confidence. Our client is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join our client's team and make a significant impact in the personal injury law field!