Law Enforcement Liaison

Location:  Tampa or Miami, Florida

Travel:  Local travel required

Manages Others: No

Education:  HSD required, Bachelor’s Degree preferred

Experience:  5-10 years’ experience, in some combination, in sales, marketing, law enforcement or in a client facing role where interaction with law enforcement, the court system, and school officials. Experience at the Sergeant, Lieutenant, Chief, or higher level of law enforcement would be preferred.

THE OPPORTUNITY:

Law Enforcement Liaison responsibilities include developing long-term relationships with a portfolio of clients in the law enforcement sector, local court system and school districts connecting with key business executives and stakeholders. This position liaises between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client’s needs and contractual obligations.

• Establish and build trust and good working client relationships by understanding our contractual agreements and deliverables as well as client's overall business goals and immediate needs
• Establish and manage the overall client relationship with key internal decision makers
• Communications management - clients, internal employees, and external vendors. Requires collaboration and ability to manage complex tasks
• Reporting key performance metrics to client and organization. Provide insights and articulate key actions we need to take to be successful
• Manage satisfaction feedback and problem solving
• Required to work closely with law enforcement agencies (sheriff’s offices, local police departments) and municipal and county court representatives
• Local travel - meet with teams, clients and attend any training programs to ensure overall success.

• Well-developed communication, problem-solving and people skills
• Ability to work well under pressure and exceed expectations
• Excellent organizational and communication skills and the ability to work on own initiative consistently producing accurate and timely work
• Organized- must be able to manage different clients at once and transfer on going information and updates to team and executives.
• Identifies and challenges longstanding structural barriers to meet goals. Consistently challenges his/her thinking to go beyond the constraints for continuous improvement of processes, tools and procedures that will add value to our business.
• Proactively surfaces and works through team barriers to initiate change (e.g., deals with change resistors, ensures buy-in and resources). Mobilizes and influences self/employee commitment for accepting and adapting to change
• Embraces, encourages, and supports people who see things differently and who desire to go above and beyond their current roles
• Demonstrates confidence in the judgment and capabilities of the team, peers, and leaders as well as his/her own
• Encourages discussion and provides needed coaching/feedback to build a climate in which team can succeed in bringing value and be proud of their work.
• Treats everyone with respect, dignity, and multi-cultural sensitivity. Acts with transparency and fairness in all transactions with customers and employees, i.e. customer relations, hiring, coaching, employee development
• Proficient in MS Office Suite - Word, Excel and PowerPoint
• Experienced at working independently, as well as in partnership with other team members
• Ability to collaborate across all levels and build relationships with stakeholders and clients
• Strong organizational and time-management skills with a proven ability to multi-task and work autonomously in a fast-paced environment
• Significant traffic enforcement experience (crash investigations, etc.) a strong asset
• 5-10 years’ experience, in some combination, in sales, marketing, law enforcement or in a client facing role where interaction with law enforcement, the court system, and school officials. Experience at the Sergeant, Lieutenant, Chief, or higher level of law enforcement would be preferred.