-5+ years experience as a Knowledge Manager leading a content management initiative from start to finish ( assess current state of org, envision future state, create project plan, implement)
-Previous experience working within a contact center
-Strong expertise working with Salesforce Classic & Lightening view and Flare for both internal and external content management
-Strong communication skills with proven leadership working with both internal stakeholders and external partners
Job Description
A medical assessment non-profit client of Insight Global is looking to add a Knowledge Manager to their amazing team! This person will be responsible for assessing the company's current environment and creating/implementing a strategy to maintain, process and store all internal & external knowledge materials with the end goal of having easily accessible material for the front line, contact center team. They will be responsible for presenting findings and solutions to executive level staff, cross functional partners and external vendors.
The ideal consultant will have experience completing a content management strategy from end to end in an enterprise environment with strong expertise in Salesforce Classic & Lightening views as well as Flare content management systems. They will also have experience working in a contact center, understanding how the environment works.
Everyday will look different, so we are looking for a true self-starter to bring in an outside perspective and lead this initiative!
Employment type
Contract
Job function
Management
Industries
Staffing and Recruiting
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