Key Accounts Manager - Artisanal/Food Services

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

PEOPLE. PRODUCTS. CUSTOMERS.

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce
  
  

Job Purpose And Overview

A Dawn Key Account Manager is responsible for the development, growth, and profitability of targeted accounts. Dawn KAMs plan, present, and implement bakery product solutions for specific accounts in which cultivating relationships, strategic planning, and account leadership are critical to customer success and profitability. Our KAM’s are expected to demonstrate account leadership through developing partnerships, maintaining relationships, presenting opportunities, and implementing solutions within their accounts while representing Dawn as an ongoing strategic partner for delivering the product and service solutions that enable customer success.

Effective collaboration across internal and external partnerships is critical for a KAM to deliver results and successfully address customer needs with Dawn’s products and solutions. This position partners closely with leaders and frontline roles within sales, distribution, technical bakery, R&D, finance, and beyond to organize customer-specific teams for successful execution. KAMs lead the development and execution of annual plans. Effectively manages and allocates resources to support profitable growth initiatives. Possesses a strong business acumen by demonstrating the ability to understand and react to business situations in a manner that drives a positive outcome.

This role is remote, with a preference for candidates based in the Eastern Time Zone. There will be significant travel required, estimated between 50-80% of the time.

What will you do as a Key Accounts Manager at Dawn Foods?

• Act as the primary point of contact for customer product and service needs.
• Establish, outline, and deliver successful short and long-term strategic plans for key account initiatives with Dawn product and service solutions.
• Demonstrates the ability to think strategically.
• Engages with a cross-functional customer team, collaborate and influence across R&D, marketing, technical bakery, manufacturing, SMM (triangular sale) to explore opportunities and bring desired product solutions to market, grow sales, remain on budget, and maintain efficient costs.
• Strategically prospecting targeted customers and determining the best approaches for creating and maintaining profitable activity. This also includes existing, recently acquired, or potential key accounts as well.
• Identifies and communicates with appropriate account stakeholders, developing and maintaining ideal relationships through positive customer interactions.
• Ability to engage customers at all levels including the C suite.
• Development, documentation, and presentation of win-win opportunities.
• Drive growth within respective customers to meet the sales targets established by the Key Account Leadership and Commercial Leadership Team.
• Effectively collaborate with, engage, and assist in prioritizing the activities of associated technical and culinary support Team Members.
• Provide timely responses to and troubleshoot to ongoing situations that may impact the customer’s success with Dawn product solutions.
• Align ongoing key account efforts against Dawn’s strategic goals and priorities.
• Utilize enterprise CRM tool (Salesforce) to develop and manage detailed strategic plans for all assigned key accounts and prospects.
• Report and monitor weekly/monthly sales and profit results; Compile portfolio business reporting as required.
• Participate in monthly forecasting and planning in support of optimum operational efficiency.
• Work with procurement, finance, manufacturing, and sales leaders to understand and navigate the supply chain for solutions so they can be accurately priced.
• Attend and participate within regional tradeshows, product demonstrations, and plant tours, as needed.
• Perform timely internal and external communication and administrative activities as assigned, including but not limited to: price changes, new items, allowance forms, etc.
• Responsibly acquire, coordinate, and utilize company resources.
  
  

What Does It Take to be a Key Accounts Manager at Dawn Foods?  

Below are the minimum qualifications to be a fit for this job.  

• High School Diploma or GED required.
• Bachelor’s Degree in business administration, sales, marketing, or an equivalent discipline, or equivalent professional experience.
• At least 5 years’ experience within selling or marketing. Preferred experience with ingredient-focused solutions to customers.
• At least 3 years’ experience of and demonstrative ability in managing accounts, driving sales growth, leveraging existing relationships, and delivering profitability.
• Exceptional interpersonal and communication skills.
• Exceptional negotiation skills.
• Demonstrative ability to collaborate with others and delegate tasks for the successful execution of complex projects against established timelines.
• Demonstrative ability to navigate multiple software applications, user interfaces, and digital technologies.
• Proficient with the Microsoft Office suite, including Outlook, Word, Excel, SharePoint, and PowerPoint.
• Motivated by results, execution, and a “finish line focus”.
• Able to effectively manage time within a schedule of competing priorities and tasks.
• Must be able to travel extensively (50% - 80%)
  
  

Channel Specific Needs

Artisanal & Food Service

• Understanding of food service and/or c-store route to market/distribution.
• Understanding of franchise operations.
• Specific selling capabilities including experience with triangle sales.
• Working knowledge of manufacturer operations.
  
  

Preferences

• Enhanced understanding of and/or hands-on experiences with bakery products, raw materials, and baking supplies within customers.
• Enhanced knowledge of and/or hands-on experiences within bakery operations of customers.
• Established baking industry relationships.
  
  

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to use motor coordination with arm, hand, finger, and leg dexterity.
• Required to exert physical effort in handling objects 25 pounds.
• Normal setting for this job is remote work environment with travel.
  
  

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

About Our Benefits

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

Compensation

$102,640 - $169,350 + Bonus Potential

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 35957