In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Lancaster, Midpoint Dr
Division: Road
Job Posting Title: Key Account Manager, DSV Road Transport US
Time Type: Full Time
Summary
The Key Account Manager will be responsible for maintaining and developing relationships with key clients to maximize revenue and profits for DSV. They will work closely with internal teams to ensure clients receive the highest level of service and support.
Duties And Responsibilities
Manages Premier Account(s) on behalf of all DSV Road Transport and the various service lines.
Align strategic account development with relevant stakeholders
Maintains a high level of communications and transparency on customer activities throughout the DSV organization while ensuring all stakeholders are informed according to current activity level, opportunities, and strategic development for future engagement
Acting as ultimate escalation for customer, but dealing with potential agreement-impacted incidents rather than daily operational deviations
Develops and drives a customer strategy plan to retain and grow customer revenues and relationships
Actively drives innovations and continuous improvement process with the customer
Stays informed on market trends and developments with their assigned accounts and within the logistics arena
Use knowledge and specialists to create value added solutions for customers
Actively searches and identifies opportunities within customer account and engages colleagues and line businesses to further grow the account
Define and agree goals and KPI’s for the logistics activities in accordance with the client’s requirements
Demonstrates the necessary skills to negotiate for effective outcomes
Contributes to the further professionalization of the DSV Road – North America team and demonstrates use of Best Practice to the broader team
Educational Background / Work Experience
Bachelor's degree in business, logistics, or a related field
Minimum of 5 years of experience in sales or account management in the transportation and logistics industry
Experience working with large, complex clients.
Skills & Competencies
Strong interpersonal and communication skills
Excellent negotiation and problem-solving abilities
Analytical mindset and ability to interpret data
Ability to work independently and as part of a team
Strong organizational and time-management skills
Language Skills
Fluent in English (oral and written)
Computer Literacy
Proficient in Microsoft Office and CRM software
Familiarity with logistics-specific software (e.g. TMS, WMS)
For this position, the expected base pay is: $70,500- $105,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn , Facebook and Twitter .
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
General Business, Other, and Customer Service
Industries
Truck Transportation
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