Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.
At Spring EQ, we;
Strive to make every customer interaction a great one
Recognize behind every loan is a person or family trusting us to handle a significant financial transaction
Work hard and have fun to get the job done
Recognize each team member's unique value
Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ
Promote our team members so they can share their knowledge with others
Innovate, innovate, innovate
Create and embrace the latest technology
Simplify constantly, challenging every process we use to better accomplish our goals
Build upon a strong company culture and foster an environment of togetherness, support, and accountability
Spring EQ is seeking a Junior Loan Processor to join our rapidly growing Home Equity team! The ideal candidate will have at least three years of experience processing consumer home loans. A strong candidate will have a solid understanding of TRID requirements, proficient knowledge of loan origination technology and thrive in a growing, fast-paced environment. The selected candidate will be driven, passionate and flourish in an operational role that is extensive and dynamic.
Assist Customer Advocates in resolving 3rd party items such as verifications of employment, Homeowner’s insurance updates, title curative updates
Communicate effectively on the phone and via email when following up on required 3rd party items
Manage daily tasks and set follow ups until the item is resolved and in the file
Help cover Customer Advocates pipeline while on PTO
Basic understanding of the closing disclosure, updating fees and deliver initial CD to borrower if minimum criteria is met (Manage past due CDs sent from Tableau reporting)
2 or more years of professional working experience (customer service or mortgage preferred)
Excellent customer service skills
Basic knowledge of home loan terminology
Meticulous attention to detail and accuracy
Effective written and verbal communication skills
Experience working on loan origination / processing software’s like Blue Sage system knowledge a plus
Ability to multitask, problem solve and efficiently manage time
Displayed accountability with a strong track record of meeting deadlines and keeping commitments
The ideal candidate will have a self-starter mentality with the ability to solve open ended business challenges
The ideal candidate will enthusiastically contribute to a culture of innovation and continuous improvement
The ideal candidate will know how to collaborate with team members in a remote environment while also working independently with minimal supervision
Time is money - At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment
Spring EQ values personal excellence, integrity and accountability - we need candidates who demonstrate these qualities in their everyday lives
Benefits
401k Company Match
Commuter Benefits
Company Holidays
Credit Union Membership
Dental Insurance
Dependent Care Plan
Disability Insurance
Employee Assistance Program
Life Insurance
Medical Insurance
Paid Time Off Plan
Vision Insurance
Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Financial Services
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