Manage user accounts, email, OneDrive, SharePoint via Office 365 Admin portal.
Utilize Azure services to facilitate various administrative tasks and ensure seamless operation of cloud-based solutions.
Assist Help Desk support for end users, including break/fix support, adding/moving/changing requests, and peripheral device assistance (e.g., printers, phones, tablets) using our ticketing system.
Promptly respond to incoming support requests (via phone, chat, email, or text) in a professional manner.
Assess incoming issues and offer assistance using the appropriate resources and documentation.
Document incoming issues and relevant activities within our ticketing system. Entries should be detailed, accurate, and complete.
Complete all administrative tasks accurately and in a timely manner.
Follow appropriate escalation procedures for issues beyond the scope of your expertise.
Administer the Mobile Device Management (MDM) system to ensure the security and functionality of mobile devices within the organization.
Regularly review and update knowledge on supported products, technologies, and compliance requirements as stipulated by the US Government for government contracts.
Use available lab equipment and resources for effective troubleshooting. Ensure resources are returned to their proper condition after use.
Install and configure both custom and commercial software (Windows, Office, and other tools) in accordance with US Government compliance regulations.
Assist in managing desktop deployment and operating system images.
Support the maintenance of servers to uphold business processes and applications, ensuring compliance with government requirements.
Assist in administering Active Directory domain, DNS, and DHCP.
Help maintain and support IT networking infrastructure, including networking, wireless, MDM, and firewalls, in alignment with government standards.
Participate in the execution, monitoring, and verification of backups for data and critical systems, adhering to government compliance regulations.
Contribute to enhancing routine operations by increasing standardization and assisting in the automation and scripting of tasks.
Perform off-hours maintenance tasks to minimize business disruption or downtime.
Help maintain documentation of the IT environment, ensuring it meets US Government compliance standards.
Perform other duties as assigned.
Qualifications
1-3 years of experience in a similar role.
Familiarity with O365, Azure, Veeam Backups, MDM, and ticketing systems.
Knowledge of technologies and compliance requirements necessary for US Government contracts.
Industry certifications are a plus.
Ability to work as a team player and communicate effectively.
Problem-solving abilities and keen attention to detail.
Willingness to learn and adapt in a fast-paced IT environment.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
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