Jr System Administrator

Job Title: Junior System Administrator

Location: Cleveland, OH

Job Type: Full-time

About Us: We are a dynamic and growing company headquartered in Cleveland, OH, dedicated to providing top-notch IT services to our clients. Our team thrives on innovation and collaboration, and we are committed to helping our employees grow professionally. We are currently seeking a motivated and detail-oriented Junior System Administrator to join our team. If you have a passion for technology and a desire to learn and grow in a supportive environment, we want to hear from you.

Responsibilities:

• PC Setups and Migrations:
• Set up and configure new PCs, ensuring all necessary software and hardware are installed.
• Migrate data and applications from old systems to new ones while minimizing downtime for users.
• SharePoint and OneDrive:
• Manage and maintain SharePoint sites, ensuring they are organized and accessible to users.
• Oversee OneDrive for Business, providing support and troubleshooting for end-users.
• Office 365:
• Administer and support Office 365 applications and services, including email, collaboration tools, and productivity software.
• Monitor and manage Office 365 security settings and compliance.
• Account Setup and Management:
• Create and manage user accounts in Azure Active Directory, ensuring proper access controls and security.
• Assist with group policy management and configuration.
• Onboarding/Offboarding:
• Facilitate the IT onboarding process for new employees, ensuring they have the necessary tools and access to perform their job duties.
• Manage the offboarding process, ensuring data security and proper account deactivation.
• Ticketing System:
• Respond to and resolve IT support tickets in a timely manner, providing excellent customer service.
• Document issues and resolutions in the ticketing system for future reference.
• Troubleshooting:
• Diagnose and troubleshoot hardware, software, and network issues, escalating complex problems to senior staff as needed.
• Perform routine maintenance and updates on systems and applications.
• Exchange:
• Manage and troubleshoot issues related to Microsoft Exchange, including email setup, migration, and security.

Qualifications:

• Education: Associate’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Experience: 1-2 years of experience in a similar role.
• Skills:
• Proficiency with PC setup and data migration.
• Experience with SharePoint, OneDrive, Office 365, and Azure Active Directory.
• Strong troubleshooting skills and ability to resolve technical issues efficiently.
• Familiarity with IT ticketing systems and processes.
• Understanding of onboarding and offboarding processes.
• Knowledge of Microsoft Exchange and email administration.

Personal Attributes:

• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and grow in the role.

What We Offer:

• Competitive salary and benefits package, including health, dental, and vision insurance, 401(k) with company match, and paid time off.
• Opportunities for professional development and career advancement within the company.
• A supportive and collaborative work environment where your contributions are valued.
• Access to ongoing training and development programs to enhance your skills and knowledge.
• The chance to work with a talented and dedicated team in a rapidly growing company.

If you're interested in this position please send resumes to:

john@emeraldresourcegroup.com and give me a call at

440-627-6902