Med device – regulated by FDA, taking product complaints from Account Managers, sales managers, cath lab, and physicians, taking phone calls, data entry, analyzing complaints for reportability to competent authorities, reviewing reports, etc.
BA Degree highly preferred - new graduates okay; Degree – open to type: biology, biotech, engineering good fits (Life sciences). Masters is okay as long as they are interested in the position long term as this is a 2-year contract.
2-year degree with 2+ years of complaint handling experience okay
PhD/MBA candidates considered overqualified
Critical thinking skills required
Previous compliant experience preferred
Need to have good documentation skills
Previous med device experience nice to have
Previous quality experience nice to have
Entering data into the online management system; Salesforce platform will be used – custom to group
Reference documents and apply to daily work
Organized, self-motivated, team player
Good written and verbal communication
MS Office experience preferred
Worker will be assigned to team that work in same product group – will work with trainer daily until they are certified, 4-6 months of training
Interview Process: Initial video screen, 1 follow up interview with selected candidates from screening
Seniority level
Entry level
Employment type
Contract
Job function
Sales and Business Development
Industries
Medical Equipment Manufacturing and Pharmaceutical Manufacturing
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