Lighthouse Technology Services

ITSM Incident Manager - 2332400

Lighthouse Technology Services Charlotte, NC
Lighthouse Technology Services

ITSM Incident Manager - 2332400

Lighthouse Technology Services Charlotte, NC
1 week ago 30 applicants

See who Lighthouse Technology Services has hired for this role

  • Remote Contract-to-Hire Opportunity* Lighthouse Technology Services is partnering with our client to fill their ITSM Incident Management position! This is a 6-12 month contract to hire opportunity and can be remote in the United States. This role will be a W2 employee of Lighthouse during the contract period. What You'll Be Doing: Responsible for managing the IT incident management process to restore normal service operation as quickly as possible and minimize the impact on business operations. Develop and maintain the IT incident management process and procedures. Coordinate the resolution of incidents, ensuring timely and effective communication to stakeholders. Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence. Monitor and analyze incident trends to proactively prevent future incidents. Collaborate with other IT teams to ensure efficient incident resolution. Monitor the effectiveness of the incident management process and implement continuous improvement program. Responsible for leading Change Advisory Board (CAB) meetings and ensuring that all proposed changes are thoroughly evaluated for potential risks and impacts when the Change Manager is not available. What You'll Need to Have : Bachelor’s degree in computer science, Information Technology, or a related field. Experience in IT incident management and IT service management. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. ITIL certification Prior experience with Change Management preferred Pay Range: $60-$65/hr Questions about any of our jobs? Email us at recruiting@lhtservices.com View all of our open jobs here:

jobs.lhtservices.com

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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