ITSM Enterprise Engineer

Innova Solutions is immediately hiring for an ITSM Enterprise Engineer.

Position Type: Contract, potentially contract to hire

Duration: 12 Months

Location: 100% Remote

As an ITSM Enterprise Manager/Engineer, you will responsible for:     

·               Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.

·               Work to further develop, modify, and optimize our existing Service Management Practices as appropriate

·               Assist the Program/Project Manager and development teams across multiple workstreams in planning, maintaining Forward Schedule Release Calendar, and timely communication of release schedules, artifacts, and status to all stakeholders

·               Conduct release readiness reviews, and milestone reviews, lead and coordinate the go-live activities including the execution of the deployment plans and checklists.

·               Ensure that the organization's release controls are documented and well understood by development teams and support teams.

·               Ensure that all changes are managed in a controlled manner, including standard, normal, and emergency maintenance relating to business processes, applications, and infrastructure.

·               Participate/Chair the Change Advisory Board (CAB) and ensure the CAB has the information needed to evaluate changes Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed.

·               Evaluate all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risk.

·               Ensure that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner.

The ideal candidate will have: 

·               Education Level: Bachelor's Degree Required

·               10 years of relevant work experience is required.

·               ITIL Certification (version 3 or 4) is preferred.

·               JIRA Service Management and ServiceNow -Required, 5 year a minimum.

·               Demonstrated experience in IT operations and IT Service Management position.

·               Proven experience with IT Service Management, and ITIL practices, with practitioner certification in Incident, Change, Release, and Problem preferable.

·               Knowledge of deployment and implementation methodologies (Agile, CI/CD, Blue/Green, Canary) of related technical change management experience.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Mayank Kumar 

Sr. Associate Recruitment

(770) 255-7926

Mayank.Kumar1@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range*: $60-$70 per hour  

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

·               One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)

·               ClearlyRated® Client Diamond Award Winner (2020)

·               One of the Largest Certified MBE Companies in the NMSDC Network (2022)

·               Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.  Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.