IT Trainer I

Make a difference. Be happy. Grow your career.

Job Summary

The IT Trainer I plans and designs learning experiences and uses expertise in communities of practice, action learning, and Epic to deliver core curriculum training, seasonal release training, and additional training workshops, programs, and services throughout the enterprise. Design and training are based upon identified needs at both the group and system level, aligned with the organization’s strategic goals, quality measures, and patient experience. Identifies opportunities to effectively integrate training within the flow of work which results in positive and measurable clinical & business impacts. Proposes innovative learning solutions, and pilots and implements the approved innovations. Manages medium to large-scale projects/programs that have high visibility.

Essential Job Functions

• Create & maintain original learning products and design solutions for the EHR integrated with clinical, operational, and identified business strategies that focus on improving the quality of the patient experience.
• Evaluate and modify current learning products.
• Design and conduct need assessments.
• Create instructor lesson plans, end-user guides, and other participant materials to support successful training sessions and system enhancements.
• Deliver a variety of training programs to different levels of employees, including I&T leadership teams, and Epic users.
• Delivers learning experiences in classroom and virtual/blended environments to meet customer needs.
• Plan and perform administrative functions related to training.
• Partners with clinical and operational leadership in identifying learning needs and designing solutions to meet emerging learning requirements.
• Build and maintain relationships with clients, both internal and external
• Review evaluative data and identify and enact recommendations for improvement.
• Participate actively on a team.
• Collaborates with the Culture & Learning team for the development and distribution of integrated eLearning content.
• Collaborates with EHR Supervisor, Training Environments, to ensure proper training environment build and use.
• Demonstrates Core Cultural Behaviors
• Lead by example and foster a spirit of teamwork with customers and within your team.
• Engage and interact positively.
• Develop a team synergy across locations and applications.
• On-call and after-hours support as needed per project requirements
  
  

Minimum Qualifications

• Bachelor’s degree and 3 years of related experience or 5 years of related experience
• Familiarity with blended learning and a variety of education delivery systems including classroom, web, self-paced, social, etc. a plus
• Exceptional communication, presentation skills, and problem-solving skills.
• Ability to work independently, as well as in a matrix team, retaining flexibility and maintaining composure under pressure, acute attention to detail, and accuracy.
• Proven ability to manage multiple priorities.
• Strong project leadership, change management, and facilitation skills.
• Must be able to operate a variety of audiovisual equipment.
• Strong, demonstrated client-relations skills.
• Strong understanding of Microsoft Office software including Word, PowerPoint, and Visio
• Certification in designated Epic application, or ability to achieve certification in the required timeframe.
  
  

Preferred Qualifications

• 3 years working in a health care environment directly impacting patient care, IT
• Minimum of three years’ experience in Epic training role or other applicable EMR EHR training role
• Experience in a healthcare organization, especially in learning and education
• Experience in clinical and/or operational departments in HealthCare facility/office
• Working knowledge and application of the use of video-assisted (i.e. Captivate, Audacity, and Camtasia)