IT Technology Services Associate

Technology Services Associate II

This is an entry level IT opportunity on site at our Miami Beach hospital.

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities

• Maintains proper up keeping of assigned: tools, beepers, cellular, computers, laptops, etc.
• Calls Resolution: First call resolution must be meet by 70%, as established by policy and procedures guidelines
• Calls Resolution: Critical, High and medium calls must be meet by 90%, as established by policy and procedures guidelines
• Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
• Follows up inventory procedures according to policies and procedures
• Delivers on commitments to user community within timeframes established by policy and procedures guidelines
• Enters all calls into the Heat system as specified in policies and procedure
• Maintains, updates, and improves Network Technician notebook as needed
• Provides hardware and software support as needed
• Performs basic diagnostic testing
• Maintains records on repair, installation, and removal of equipment
• Provides appropriate logging and tracking of hardware malfunctions

Minimum Requirements

• A+ and/or Network + or equivalent certification or experience
• BS or AS with equivalent experience
• Prefer 1+ years experience as Technical Support and Leadership with Microsoft products, PC Workstations, Printers, Active Directory, Networking

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program

Technology Services Associate