We're looking for our next IT expert to join this amazing team! Have a love of video games? That's a PLUS! As the Junior IT Support Technician reporting to the IT Manager, you'll have a pivotal role in ensuring smooth and efficient operations across our organization's IT systems. This position is an excellent opportunity for individuals passionate about technology, offering a chance to develop your skills in a professional environment. Join us and be a key player in supporting our team and enhancing our IT capabilities!
Attitude
Imagine a skilled gamer adept at technical support roles, with mid-level experience enhancing gameplay for all. They excel in swiftly resolving issues, leveraging exceptional problem-solving skills and professional, patient communication. Their dedication ensures uninterrupted gameplay and fosters a vibrant gaming community, united by a passion for technology and immersive experiences. Is that you? Keep reading below!
THIS ROLE IS ON-SITE WED-FRI & REMOTE SAT-SUN 10AM-7PM**
Requirements
Main Quest
Support IT manager and execute all IT related operations.
Side Quest
Assist end-users with technical issues, troubleshoot problems, and resolve hardware and software-related inquiries to include managing user accounts, passwords, and access privileges in accordance with established protocols
Responsible for the NOLA (New Orleans) Service Desk by responding to IT support tickets, phone calls, or emails, and provide timely assistance to end-users
Provision of testing equipment to QA (Quality Assurance) projects promptly
Day-to-day administration of local servers, systems, and network devices along with the implementation of global policies
Negotiation and maintenance of vendor and consultant contracts and service agreements
Managing and auditing IT assets in the facility
Maintaining complete and detailed documentation of all services and systems
Vulnerability scanning and patching of endpoints
Performs related duties as assigned
Requirements
Associate degree or relevant certification in Information Technology or a related field preferred
2-4 years previous experience in a technical support role
Strong problem-solving skills with ability to diagnose and resolve technical issues effectively
Excellent communication skills and customer service orientation to interact with end-users professionally and patiently
CompTIA certifications such as A Plus, Networking, Security Plus etc. are preferred
Physical Requirements
Employees may be required to stand, stoop, bend, and twist, reach and lift, and assist in the transfer and lifting of adults. Below are minimal knowledge/physical requirements of this position.
Benefits
Bonus Features (What We Can Do For You)
Medical Plan
Vision Plan
Employer Paid Life Insurance
Employee Assistance Program
401K w/ Matching Contribution
Paid Company Holidays
Paid Time Off
Paid Parental Leave
Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact USHR@testroniclabs.com
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Non-profit Organizations and Primary and Secondary Education
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