IT Technician - Full Time

General Job Description

The IT Technician’s primary role is to work with the MIS team to support the management, maintenance, diagnostics, service, and repair of the company’s information system infrastructure and to support, inform, and mentor the end users of that system as needed. This role’s daily tasks include, but are not limited to, the maintenance, repair, and installation of computer hardware, software, and other electronic devices. Special projects may be assigned from time to time.

In addition, the IT Technician will be a role model for other employees of the company, portraying a positive attitude and encouraging a good outlook for the future and, when time permits and a need is perceived, stepping up to assist regardless of department or job.

Duties & Responsibilities

• Deploy, maintain, and troubleshoot computer workstation hardware and/or software, peripherals, LANs, WANs, and wireless networks, servers, switches, UPSs, and other hardware as necessary.
• Create and/or maintain related documentation and technical specifications as additions, updates or changes are made.
• Monitor network performance and work with the team to troubleshoot problem areas as necessary.
• Interact and work with vendors, outsourcers, and contractors, as necessary, to secure support services, open repair or service tickets, and supply requested information for their support services.
• Work with the team to maintain and monitor server and other system backups.
• Keep the MIS team informed of daily tasks, issues, and resolutions.
  
  
  

EDUCATION & TRAINING

• High School Diploma.
• An associate degree in an IT related field is preferred.
• CompTIA or Microsoft Certifications preferred.
• 1 - 2 years of recent experience in the IT field. Actively enrolled in an IT related education program is a plus.
  
  
  

Knowledge & Experience

• Experience and/or education in Windows based computer systems and servers, networking, as well as network and computer security
• Troubleshooting experience using analytical problem-solving abilities and techniques
• Competence with networking tools including RJ45 crimp and punch down tools, toners, sniffers, continuity testers, and multimeters.
• Experience working in a team-oriented, collaborative environment.
  
  
  

Skills & Abilities

• Able to effectively prioritize tasks.
• Able to conduct research into issues and products as necessary.
• Highly self-motivated and energetic.
• Strong interpersonal, written, and oral communication skills with the ability to impart ideas to non-technical staff.
• Strong customer service orientation
  
  
  

Work Environment/Physical/Other Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to pass a drug test, credit check, and background screening.
• Victory Casino Cruises has a no visible tattoo policy. For this position you must be clear of all visible tattoos.
• You will be required to obtain a TWIC and MMC. Acceptable documents to obtain badging are Passport OR Government issued photo ID, and certified copy of Birth Certificate. Supporting documents would be needed for a name change