IT Technician
The IT Technician will be the first point of contact for Service Desk incident escalation and problem management within sweetgreen's fleet of restaurants and IT infrastructure. Working out of the New York Support Center, the role will involve supporting store managers, visiting stores for incident response, and escalating issues to external teams. A successful candidate will have experience working on IT-related incidents in a retail or restaurant environment.
Key Responsibilities
IT Service Management (ITSM): The Service Desk is responsible for; receiving, triaging, resolving or escalating incidents that are raised via tickets, or triggered through monitors deployed in the field. This role should be prepared to do the following:
Preferred Skills
What You'll Get
About Sweetgreen
sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
Salary Range For This Role
Starting salary range based on experience
$60,000—$70,000 USD
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
Key Responsibilities
IT Service Management (ITSM): The Service Desk is responsible for; receiving, triaging, resolving or escalating incidents that are raised via tickets, or triggered through monitors deployed in the field. This role should be prepared to do the following:
- Help monitor incidents & requests related to IT matters
- Support the Tier 0 & 1 teams, and act as a point escalation when issues need to be raised with a senior / more technical member of the team
- Monitor and respond proactively to alerts raised by telemetry from our field & deployed assets
- Work with external vendors to help support deployed equipment / services in our restaurants
- Participate with scheduled on-call activities (set to a rotation across the team)
- Performing activities within specified SLA (service level agreements)
Preferred Skills
- Good technical working knowledge of networks, security, and customer service best practices
- Experience supporting corporate IT systems including, but not limited to:
- Zendesk / ServiceNow
- OKTA / Azure Active Directory
- Google Suite
- Atlassian (JIRA, Confluence, OpsGenie)
- Experience in scripting & automations is a plus; e.g Workato
- Experience in desktop support, troubleshooting and maintenance.
- Experience of software installation and configuration.
- Experience in working in a corporate and retail environment.
- Strong communication, presentation, and people-handling skills at all levels.
- Experience performing diagnostic and root cause analysis.
- Aptitude for problem solving.
- Service oriented.
What You'll Get
- Highly competitive pay + bonus plan
- Three different medical plans to suit your and your family's needs
- Dental and Vision insurance
- Flexible PTO plan
- 401k program
- Employee HSA and FSA
- Complimentary greens
- An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
- To live the sweetlife and celebrate your passion + purpose
- A collaborative team of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally
- Free sweetgreen swag
About Sweetgreen
sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
Salary Range For This Role
Starting salary range based on experience
$60,000—$70,000 USD
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Food and Beverage Services
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