IT Technician

Job Description

We are seeking a skilled IT Technician to join our IT support team. The IT Technician will be responsible for providing technical assistance and support to end-users regarding computer systems, hardware, and software. The ideal candidate will have strong problem-solving skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment.

Roles And Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, printers, and other peripheral devices.
• Install, configure, and upgrade computer hardware and software as needed.
• Set up and configure new employee workstations, including user accounts, email, and software applications.
• Diagnose and resolve technical issues related to operating systems (e.g., Windows, macOS) and applications (e.g., Microsoft Office Suite, Adobe Creative Cloud).
• Ensure security measures are in place and maintained on all IT equipment and systems.
• Perform regular maintenance tasks, such as backups, updates, and patches.
• Monitor and respond to IT support tickets in a timely manner, escalating issues as needed.
• Collaborate with IT team members and other departments to resolve technical problems and implement solutions.
• Provide training and guidance to end-users on IT systems and best practices.
• Maintain accurate documentation of IT inventory, procedures, and user guides.
  
  

Skills And Qualifications

• Associate degree in Information Technology, Computer Science, or a related field (relevant certifications and experience may substitute).
• Proven experience as an IT Technician or similar role, preferably in a corporate environment.
• Strong knowledge of computer hardware, peripherals, and software applications.
• Experience with troubleshooting desktops, laptops, printers, and mobile devices.
• Familiarity with operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office).
• Basic understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to prioritize tasks and work under pressure to meet deadlines.
• Customer service-oriented with a positive attitude and willingness to assist others.
  
  

Compensation: Salary for this position ranges from $X to $Y annually, depending on qualifications and experience. We offer competitive benefits, including health insurance, retirement plans, and opportunities for professional development.

Why Join Us: At Augment Jobs, you will have the opportunity to be part of a supportive IT team and contribute to the success of our organization. We value teamwork, innovation, and continuous improvement. Join us in providing exceptional IT support to drive efficiency and growth in [industry/niche].

This job description provides a comprehensive overview of the responsibilities, required skills, compensation details, and reasons why the candidate should consider joining the company as an IT Technician, emphasizing the role's importance in providing technical support and maintaining IT systems within the organization.