InfiCare Staffing

IT Technical Support

InfiCare Staffing Dallas, TX
InfiCare Staffing

IT Technical Support

InfiCare Staffing Dallas, TX
3 months ago 94 applicants

See who InfiCare Staffing has hired for this role

Job Title: IT Technical Support

Location: Dallas TX

Duration: Full Time/ Permanen

Note

  • This will be X00% onsite role (M-F).
  • Shift timing for our team will be X:XX am to XX:XX need coverage during this time.

Job Description

  • Ticket management
  • Service / Help Desk Management
  • Software support / maintenance
  • Data center Management
  • Incident Management
  • Change management
  • Network Management
  • OS-Win X0, Win X00X, Win X012, WESX
  • Active directory, Group policy, DHCP, DNS.
  • Microsoft SCCM X012
  • Sever Management
  • Desktops and Thin clients
  • Tools & Application – MS Office, VPN, Citrix, SQL, FTP, RSA, MFA
  • Knowledge of Microsoft Exchange/ Office XXX
  • Wintel Server Support
  • Knowledge of cloud computing, Artificial intelligence,
  • Knowledge of Risk Management, Threat Management and Vulnerability
  • Windows Security Vulnerability scanning, reporting & remediation.
  • End Point Security Management
  • Information security, Firewall, Web Proxy, IPS, Wireless technology, Load Balancer
  • Asset Management.
  • Audit Preparation & Management (ISO, ISMS, Clients)

Behavioral Skills

  • Education Associate or bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or another related field. Or equivalent work experience.
  • Ex 2+ years of IT work experience in computer systems or support with demonstrated working knowledge of problem solving/troubleshooting skills.
  • Quick learner on a wide range of issues, including identifying improvement opportunities.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Goal oriented individual with organizational skills and a good communicator with a natural aptitude for dealing with people.
  • Ability to quickly gain knowledge and understanding of technical and business functions.
  • Excellent problem-solving skills, and results-oriented attitude. Excellent team skills, including strong work ethic.
  • Ability to be proactive and prioritize tasks, including resolving urgent matters without impacting deliverables and productivity.
  • Self-motivated, professional attitude and works well under pressure.
  • Sound experience in end point (Laptop/Desktop) support and Team Management.

Certification

  • Preferred knowledge - CCNA/MCSE /ITIL

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

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