IT Team Lead of Operations & Applications

Overview

Merchants and Marine Bank has been proudly serving the communities along the Gulf Coast since 1899. We are a growing family of brands looking for an IT Team Lead of Operations and Applications within our Community of Resources Division.

This position is eligible to work a hybrid remote schedule and when in office can work in Mobile, AL or Pascagoula, MS.

Why Work for Us

• Medical, Vision and Dental Insurance
• 401-K Plan
• 11 Paid Holidays
• Personal Paid Time Off
• Term Life, AD&D and Disability Insurance
• Tuition Assistance
• Fitness Center Reimbursement
  
  

Job Purpose

In this role, you will lead, mentor, and motivate the banking operations team of IT professionals, fostering a collaborative and high-performance work culture. You will help plan, develop, test, and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. Lead major projects/programs providing technical direction and support in the full systems life cycle that spans a broad range of applications to ensure application software is delivered on time and within budget. Lead one or more project teams and provide technical expertise for enterprise-wide/business-critical processes/systems. You would hold a pivotal position within our Information Technology (IT) team, where you will be entrusted with the responsibility of bolstering the bank's IT foundation and ensuring seamless technology system operations, advanced technical support, resolving intricate issues, and contributing to the administration of our organization's IT infrastructure.

Duties And Responsibilities

• Assign tasks and responsibilities, set clear goals and expectations, and conduct regular performance evaluations with guidance from the IT Operations Manager.
• Oversee the day-to-day core banking operations, ensuring system availability, reliability, and performance.
• Monitors network infrastructure, servers, and other IT resources to maintain optimal performance.
• Implement and maintain core banking policies and procedures to ensure security, compliance, and disaster recovery.
• Manage and coordinate the support of various banking applications, including core banking systems, customer relationship management (CRM) software, and online banking platforms.
• Troubleshoot and resolve application-related issues in a timely manner to minimize downtime and disruptions.
• Collaborate with third-party vendors and service providers to maintain and upgrade banking applications according to vendor management guidelines.
• Negotiate contracts, review service-level agreements (SLAs), and ensure vendor compliance with agreed-upon standards.
• Identify and communicate business needs and translate business requirements into technical system and functional specifications.
• Other duties assigned by management.
  
  

Qualifications

• Education: Bachelor’s degree in computer science, information technology, or related field; a master’s degree is a plus.
• Proven experience in IT or bank operations and application support, with at least 5 years in a leadership role.
• Strong knowledge of banking operations, financial systems, and compliance requirements.
• Excellent project management skills with track record of successful project delivery.
• Proficiency in IT security practices and risk management.
• Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous.
• Excellent problem-solving, communication, and teamwork skills.
• Ability to work independently and make critical decisions under pressure.
• Dedication to staying updated on industry trends and emerging technologies.
• Customer Service Skills: Strong interpersonal and communication skills with a focus on delivering exceptional customer service to our brand team members.
• Ethics and Confidentiality: Understanding of the importance of data security, ethics, and maintaining customer/bank confidentiality.
• Must have a valid driver license and current car insurance.
  
  

Working Conditions

• Requires occasional travelling to offsite locations and other branches.
• Occasional activities subject to significant volume changes of a seasonal/clinical nature.
• Occasional bending, reaching, frequent sitting, standing, twisting, and walking, 20% of the time.
• The employee is frequently required to operate a computer, printer, copy machine, telephone, and/or other office equipment.
• The employee frequently exchanges information with others and must be able to do so in an effective manner. Must have the ability to communicate clearly and effectively, both verbally and in writing, and across a variety of audiences.
• The employee may frequently reach for files, books, computers, and comparable items in high or low places and must have the ability to bend, stoop, or reach.
• The typical schedule is 40 hours per week, Monday through Friday.
• This position could allow some remote work at the discretion of the manager.
  
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The employee may frequently move items up to 20 pounds and occasionally move items up to 50 pounds.
  
  

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected under applicable law.