IT Systems Manager
We're hiring a Systems Manager!
The Systems Manager is a highly motivated and detail-oriented technology expert, excited to help grow Call Your Mother Deli. The Systems Manager will be responsible for designing, implementing, administering, and supporting technology systems on-premises and in the cloud. The Systems Manager should stay current on the latest technology, security, and best-practice guidelines for restaurant groups of our size to make recommendations for enhancements for our in-shop and in-office tech environments. This position is based in our office in Washington, DC. It will have atypical Monday-Friday work week with occasional weekends to support and minimize the impact on the day-to-day business operations.
A day in the life of a Systems Manager at CYM:
- Develop IT strategies aligned with business objectives, focusing on enhancing shop operations and the guest experience
- Plan and supervise the implementation of new IT systems and upgrades with minimal disruption
- Ensure continuous operation of IT systems, especially POS and network infrastructure, across all shops
- Manage hardware and software installation, configuration, and maintenance in shops for optimal functionality
- Resolve POS system issues promptly, either on your own or with our tech partners, to minimize downtime and customer inconvenience
- Implement and monitor security measures for store and customer data, prioritizing POS system security and PCI compliance; lead and support vendors who assist
- Conduct regular security audits and updates to mitigate threats; ; lead and support vendors who assist
- Manage relationships with third-party partners and technology providers, ensuring they meet store needs and deliver value
- Develop and oversee budgets for shop IT needs, including POS systems, ensuring cost-effective resource allocation
- Utilize cross-functional collaboration and communication to quickly understand, troubleshoot, find root cause, and resolve system issues
- Manage IT projects, focusing on shop integration, training and support for smooth rollouts
- Oversee integration of POS systems with other business systems to ensure seamless operations
- Bachelor's degree in Computer Science or Software Engineering preferred
- Minimum of 5 years of relevant technical experience, preferably in restaurant or retail environments
- Experience with restaurant/retail systems, including Toast POS, supply chain management software, and people management software
- 3+ years of experience with PCI DSS requirements and solutions
- Strong background in quality assurance (QA) is a must
- Excellent analytical, problem-solving, and decision-making skills
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- High level of integrity, accuracy, and attention to detail
- Ability to manage multiple projects and priorities in a fast-paced environment
- Proactive and self-motivated, with a continuous improvement mindset
- Competitive base salary: $75,000
- Creating extraordinary moments for guests
- Contributing to our business with your ideas and feedback
- Supporting and lifting up our communities and neighborhoods
- Mentoring and developing our team
- Being yourself and making genuine relationships with other team members andguests
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Internet Publishing
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