Responsible for the technical design, implementation, support, organization, modification and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems and hardware. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership in order to provide a high level of service to the customers of the department.
Essential Functions & Responsibilities
E
25%
Manages the day-to-day operations of the technical infrastructure by monitoring system performance, configuration, maintenance, and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.
E
10%
Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired
E
10%
Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, network infrastructure, and other components.
E
25%
Ensures high availability and acceptable levels of performance of mission critical host computer resources.
E
15%
Participates in short and long-range planning for the department to select and utilize appropriate technologies to meet the evolving needs of the Credit Union and its members.
E
10%
Oversees the maintenance of hardware and software at the company's disaster recovery site and provides technical support for disaster recovery testing.
N
5%
Performs other job related duties as assigned.
Performance Measurements
Stays current with technological developments in systems administration technology and recommends ways for our organization to take advantage of new technology.
Develops tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.
Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.
Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse and documentation for backup and restoration of host operating systems and host-based applications.
Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations.
Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and all credit union policies and procedures.
Experience
Knowledge and Skills:
Five years to eight years of similar or related experience.
Education
Equivalent to a college degree BS or BA in Computer Science or Management Information Systems. Relevant experience may substitute for the degree requirement. Three year’s work experience in complex systems design, programming and systems software and support. Desired Technical Certifications:- MCITP/MCSE, VCP, CISSP, CCNA
Interpersonal Skills
Excellent critical thinking and problem-solving skills. Ability to: Plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.
Other Skills
Knowledge of: Programming languages and operating systems; current equipment and technologies in use; enterprise backup and recovery procedures, and system performance monitoring tools; effective project management techniques. Working knowledge of virtualization, both server-side and end user. Strong knowledge of systems and networking software, hardware, and networking protocols. Extensive experience with Storage Area Network (SAN) technologies. Familiarity with SQL and database operations. Availability outside of working hours to resolve emergency issues promptly.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Banking
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